Account Manager, Client Management, Markets & Securities Services

HSBC Holdings plc; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

HSBC Holdings plc in Hong Kong seeks an Account Manager in Securities Services to be a dedicated relationship contact for an assigned client portfolio, coordinating service governance and translating client priorities into practical service improvements.

You’ll work with Sales, Client Executives, Operations and Product teams to drive client satisfaction, retention and value across jurisdictions, manage non-operational queries and change, and support commercial discipline through data and digital

Qualifications

• Experience in Securities Services or institutional client management.
• Ability to run service reviews and governance meetings.
• Strong client-facing delivery and complex client conversations.
• Knowledge of client operating models across functions and regions.
• Understanding of risk, controls and regulatory considerations.

Responsibilities

• Act as a dedicated relationship contact for an assigned portfolio of Securities Services clients in Hong Kong.
• Create and maintain client plans covering stakeholders, priorities, risks and actions.
• Coordinate service reviews, governance meetings and client due diligence with clear materials and follow-up.
• Monitor client feedback and drive improvement plans for recurring themes or concerns.
• Coordinate client communications on material service, market, regulatory, product and operational developments.

Skills

Relationship management

Securities Services

Governance

Stakeholder management

Project coordination

Risk & compliance

English communication

Job description

Ready to shape a commercially sustainable client experience in Securities Services?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

Securities Services provides custody, fund services and related solutions to corporate and institutional clients. As an Account Manager you’ll be a key relationship contact for an assigned portfolio of clients in Hong Kong, helping deliver a high-quality client experience across Securities Services products and jurisdictions. Working closely with Sales, Client Executives, Client Service Managers, Operations and Product teams you’ll coordinate service governance, manage non-operational queries and escalations and translate client priorities into practical service improvements. You’ll also support commercial discipline across the portfolio, helping retain and deepen relationships through relevant products, digital capabilities, data and service enhancements. Success means strong client satisfaction, retention and reference-ability, with clear progress on improvement plans and consistently high standards of risk, conduct and documentation.

What you’ll be doing

• Act as a dedicated relationship contact for an assigned portfolio of Securities Services clients in Hong Kong
• Create and maintain client plans covering stakeholder mapping, service priorities, risks, opportunities and agreed actions
• Coordinate service reviews, governance meetings and client due diligence activities with clear materials, actions and follow-up
• Monitor client feedback and relationship health then establish and deliver improvement plans for recurring themes or service concerns
• Coordinate client communications on material service, market, regulatory, product and operational developments with relevant owners
• Oversee non-operational queries, issues and escalations across products and jurisdictions through to closure
• Coordinate change requests, service enhancements, migrations and implementation activity that affect the client relationship
• Partner with Sales Directors, Client Executives and Product teams on retention, renewals, new business and cross-sell initiatives.

What we’re looking for

• Bring relevant experience in Securities Services, transaction banking or institutional client management, client service, operations, implementation or business development
• Demonstrate client-facing delivery including running service reviews, governance meetings, presentations and complex client conversations
• Apply working knowledge of Securities Services products and client operating models across multiple functions and jurisdictions
• Manage issues, escalations and change with structured ownership, sound judgement and close attention to detail
• Apply commercial awareness across fees, contracts, service levels, profitability drivers and relationship-development opportunities
• Operate with a strong understanding of risk, controls and regulatory considerations in institutional client servicing
• Communicate clearly in English across written updates, governance materials and senior stakeholder discussions
• Coordinate across virtual teams and geographically dispersed stakeholders to deliver agreed client outcomes.

Strengthening Securities Services Relationships

If you want to help institutional clients get consistent outcomes from a complex Securities Services environment this role offers real scope to make an impact. You’ll shape governance, translate priorities into service improvements and keep issues and change moving with clear ownership and communication. You’ll also bring client insight into product and service discussions, helping focus investment on what matters most to clients. Apply to build stronger relationships across a Hong Kong portfolio and help improve satisfaction, retention and reference-ability.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

• HSBC is committed to building a culture where all employees are valued, respected and opinions count.
• We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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