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Customer Support Applications Engineer
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Customer Support Applications Engineer
Job summary
A growing mechanical subsystems organization in Warrington is seeking a Customer Support Applications Engineer to guide clients in product selection and provide technical support. The ideal candidate will have a related technical degree and excellent communication skills. The salary ranges from £31,500 to £40,000 per annum. This permanent role offers opportunities for career growth within an innovative environment.
Benefits
Qualifications
- Bachelor's degree in a related technical field is required.
- Excellent communication and teamwork skills are essential.
- Proficiency in Microsoft Office and ERP systems is necessary.
Responsibilities
- Guide clients in product selection using product knowledge.
- Provide quotes and technical support information.
- Ensure that departments' KPIs are met.
Skills
Education
The employer is a small-sized organisation operating within the mechanical subsystems sector. They specialise in providing innovative solutions to their clients and are committed to maintaining high-quality standards in their products and services. In Defence, Aerospace, Energy, Formula 1 and Industrial.
Based from the Warrington office: Customer Support Applications Engineer will:
- Use product knowledge to guide clients in product selection.
- Provide quotes for parts and systems to potential customers.
- Provide technical support information.
- Formulate technical commercial solutions from customer enquiries.
- Respond in a timely manner to technical enquiries.
- Liaise with the customer and engineering to ensure the customer receives the appropriate support.
- Help to ensure that the departments KPI's are met.
- Collaboration with the marketing team to ensure that prospective and existing clients are targeted with relevant marketing collateral.
- Support continuous improvement initiatives within the business.
A successful Customer Support Applications Engineer should have:
- Excellent communication skills.
- The ability to work both in a team and independently.
- Able to plan and organise your own workload.
- Professional telephone manner.
- Positive attitude.
- Ability to work to deadlines and prioritise work effectively.
- Ability to interpret technical drawings and specifications.
- Excellent work ethic & attendance.
- Proficient in all aspects of Microsoft Office.
- Able to use ERP System to support the job role.
- Able to use CRM Tool to support the job role.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics or a related technical field. Aerospace Engineering, Physics
- A competitive salary of approximately £31,500 - £40,000 per annum.
- A permanent position within a growing company in Warrington.
- Opportunities to work on innovative projects within the industrial/manufacturing industry.
- Supportive and professional work environment.
- Potential for career growth and development.
If you are passionate about engineering and customer support, this role offers an excellent opportunity to make a meaningful impact. Apply today to join a forward-thinking team!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.