Service Delivery Manager jobs in United States

Location: Redhill

Permanent Full Time

Salary: £55k - £60k

Permanent Full Time role based in Surrey.

Working closely with the Programme Director to support the project implementation of new projects and the ongoing management of project portfolio to meet the customer’s and company’s requirements.

• Managing an entire picture of all ongoing projects against contract scopes. Working with other PMs as required.
• Capturing programme overviews (schedules, risks, implementation plans, and open jobs).
• Project management ownership of own projects across all contracts.
• Production and ongoing management of high‑quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project documentation.
• Assist in managing the resolution process to ensure project engineering/technical issues are rectified.
• Assisting in the roll‑out of Service Management and Group Planner function.
• Support other Project Managers in project implementation and ensure that projects progress smoothly through the company and according to agreed timescales.
• Represent the Company at key customer project and commercial meetings.
• Take management responsibility (as required) as the Project Management Team grows.
• Assist in bid writing across MOD and Government tenders.
• Take any project management duties as may be required.
• Make decisions affecting work priorities and goal setting, consulting the project team and leadership team as required.
• Take ownership and see through to completion.
• Proactive and independent decision‑making required within authority level.
• Takes responsibility for issues and coordinates response before escalation.
• Significant judgement is required to manage the internal cross‑boundary relationships to ensure positive outcomes are achieved.
• Role is very self‑sufficient and self‑monitored.
• Judgement required to ensure correct priority level is attached to work commitments.
• Ability to work hard, show tenacity, proactively work on own initiative, solve problems using own judgement, meet tight deadlines and balance priorities to achieve results.
• Be adept at working with uncertainty and changing priorities.
• Excellent communication skills. Must be extremely customer‑focused with a proactive and flexible approach to work.
• Good numeracy and literacy skills.
• Experienced in standard office applications.
• Produce high‑standard work that meets or exceeds customer requirements.
• Flexibility with regard to travel and role requirements.

• Must hold or have the ability to achieve DV Security Clearance.
• Technical experience of electrical/electronic, IT networking equipment and satellite communication. Engineering or science degree preferred but not essential.

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually. Therefore, if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.