Service Delivery Manager

Philips; Brentwood; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare company in Brentwood is seeking a Service Delivery Manager to lead pre- and post-sales services for customers in the South East. You will manage customer relations, mentor a team of Field Service Engineers, and ensure service compliance according to company policies. The ideal candidate will have relevant experience in the med-tech sector and strong leadership skills. Benefits include a competitive salary and flexible working options.

Benefits

Competitive salary

Performance bonus

Flexible benefits

Access to Philips University

Qualifications

• Relevant experience in the med-tech sector.
• Experience leading and managing a team of technically skilled individuals.
• Full driving license.

Responsibilities

• Manage customer relations and proactively manage relationships.
• Provide technical input in support of sales and order processes.
• Lead and mentor a team of Field Service Engineers.
• Oversee service delivery compliance and report compliance issues.

Skills

Leadership skills

Technical problem-solving expertise

Field service management

Commercial acumen

Customer services experience

Education

Degree level education or equivalent

Job description

Service Delivery Manager – Job Description

The purpose of this Service Delivery Manager role is to provide leadership and direction for the delivery of pre‑ and post‑sales services and support to customers in the South East area of England.

Responsibilities

• Managing customer relations: recognise customer needs and proactively manage relationships.
• Team liaison: work with district sales and project management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realisation process (ORP).
• People management – lead and mentor a team of Field Service Engineers, ensuring service execution according to Philips procedures and performance management.
• Compliance – oversee service delivery compliance, report compliance issues to quality & regulatory functions at regional level, and ensure maintenance operations align with business service manuals and quality policies.

Qualifications

• Relevant experience in the med‑tech sector.
• Leadership skills.
• Field service management experience.
• Experience in a Customer Services environment.
• Commercial acumen.
• Experience leading and managing a team of technically skilled individuals.
• Technical problem‑solving expertise.
• Degree level education or equivalent.
• Full driving licence.

Benefits

We offer a competitive salary, performance bonus, family‑friendly policies, flexible benefits, and access to Philips University. Contact your recruiter for full details.

How we work together

This is a field‑based role serving customers in the South East of England, primarily in London and surrounding areas.

Equal Opportunities

Philips is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. If you require any reasonable adjustments for the interview process, please advise us.