Service Client jobs in United States

All for guiding customers to success

Our Customer Service & Sales team is at the forefront of CAE’s commitment to excellence, consistently striving to delight our customers. Here, you’ll manage key relationships, lead proactive solutions, and elevate our client experience. Working alongside a dynamic team with a shared purpose, you’ll make a tangible difference in every interaction. By joining us, you will not only advance your career but also play a crucial role in CAE’s mission to enhance safety and readiness on a global scale. Together, we can achieve remarkable outcomes and set new standards in customer service and client satisfaction.

We are seeking an exceptional leader to drive our Mission Training & Exercises (MT&E) business line, bridging the gap between advanced technical capabilities and evolving customer requirements. You will lead a virtual, cross-functional team to deliver industry-leading, differentiated solutions that maintain our competitive edge in core and adjacent markets. Success will be measured against the virtual P&L performance of your business line.

You will leverage your experience in military operational readiness training and operations, bringing a deep understanding of complex mission training environments and requirements for mission readiness. As warfare evolves, training needs to as well. The MT&E business line will harness your expertise in digital backbone architectures for secure, multi-domain, distributed synthetic training environments. Partnership management with OEMs and key industry players is a must.

Are you ready to turn your strategic vision for next-generation warfare training and digital battlespace operations? Join CAE and make this a reality!

Strategic Business Planning

• Develop and execute comprehensive business plans with committed strategic order intake targets that drive business line revenue and profit growth
• Build and qualify a robust 5-year pipeline aligned with regional leadership objectives
• Drive win strategy excellence to maximize PWin across all opportunities
• Lead cross-regional market segment teams ensuring solutions, proposals and marketing alignment

Solution Development & Innovation

• Identify technology gaps linked to customer mission requirements
• Secure funding for technology development through appropriate mechanisms (program backlog, investment books, internal and customer funded R&D)
• Collaborate with stakeholders to architect comprehensive, scalable business solutions
• Map future operational requirements for next-generation multi-domain warfare training

Leadership & Team Development

• Build and mentor high-performing teams through expertise development and coaching
• Drive strategic staffing decisions for pipeline opportunities
• Foster cross-functional collaboration across technical and commercial teams

Governance & Performance Management

• Report quarterly progress through OKRs (Objectives & Key Results) and monthly management reporting
• Facilitate Lead-to-Award governance, including Pursue/No-Pursue decision gates
• Maintain virtual business line P&L accountability and drive continuous performance improvement

• Bachelor's degree in Engineering, Sciences, Business Administration, or equivalent experience
• Minimum 10+ years in business development, capture management, sales, or program management
• Proven track record shaping and winning large strategic opportunities in complex OEM and governmental environments
• P&L leadership experience in technology, aerospace, or defense sectors
• Strong business acumen with ability to make sound decisions in competitive, fast-paced, uncertain environments
• Influential leader capable of driving results through matrix organizations without direct authority
• Exceptional motivator who builds trust and inspires high performance
• Collaborative mindset with proven success in team-oriented environments
• Strong communicator with excellent oral and written skills across diverse audiences (employees, customers, partners, executives)
• Military background (preferred)
• Active or eligible for NATO SECRET Security Clearance

• Track record of transforming complex technical capabilities into market-leading solutions
• Deep relationships within defense and aerospace communities
• Ability to navigate ambiguity and drive clarity in complex stakeholder environments
• Passion for advancing mission readiness through innovation and excellence

CAE offers:

• An environment where your initiatives will be recognized and valued
• The opportunity to work on a variety of projects on a multidisciplinary team
• The possibility to work from home occasionally
• Flexible schedules
• Attractive employee benefits

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, and defence and security forces to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight and mission simulators as well as training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Read our Read our CAE FY24 Global Annual Activity and Sustainability Report.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don\'t see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com