Account Director (Fixed Term Contract)

JELLYFISH; City Of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global digital marketing agency is seeking an experienced Account Director to manage client success and foster a high-performance team culture. This hybrid role requires 8+ years in a client-facing position with a focus on marketing design across a diverse portfolio. Candidates should possess strong leadership skills, a background in social media, and the ability to drive client growth. A competitive bonus scheme and flexible working environment are offered.

Benefits

Discretionary annual bonus scheme

Flexible working hours

Paid leave for primary and secondary caregivers

Budget for courses for returning caregivers

Qualifications

• 8+ years of experience in a client facing role.
• Previous experience managing a small team.
• Proficiency in understanding social media production.

Responsibilities

• Ensure best-in-class delivery to clients.
• Drive cross-team collaboration to deliver integrated solutions.
• Lead all cross functional responses.
• Optimize team resources for client satisfaction.
• Stay ahead of industry trends and contribute to efforts.

Skills

Client facing skills

Effective communication

Solutions-oriented mindset

Creative asset delivery

Social media production understanding

Job description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

We partner with one of the leading global sports brands, to deliver creative assets globally, working with the internal Comms and Storytelling Team producers to deliver end-to-end strategic and operational marketing services across the entire global comms journey.

We are looking for an Account Director to join us for a fixed term contract through to October 2026 who will be responsible for driving client success, ensuring profitability, and fostering a high-performance team culture. As an Account Director, you'll be responsible for managing marketing design work across the client portfolio, globally. You will support that process, adopting to market needs, drive innovation, efficiencies, and the creative shoot processes.

You will serve as a strategic advisor to the client, aligning Jellyfish’s solutions with their business objectives while proactively identifying opportunities for growth and innovation. Additionally, you will identify opportunities and challenges with the VP or Client Partner ensuring operational excellence and cross-functional collaboration.

This is a hybrid position, two days per week, based in our London office.

Responsibilities:

• Ensure best-in‑class delivery to clients: be obsessed with their business, demand excellence and ensure work is accurate, bespoke to client and impactful to clients
• Drive cross-team collaboration to deliver integrated, client‑centric solutions
• Lead all cross functional responses, define outline/outputs from capability teams and responsible to review prior to ensure high client satisfaction
• Lead QBRs with the cross functional teams and support the execution of client growth plans
• Implement foundational best practices such as conference reports, timeline management w/<PM>/IP, roles & responsibilities to deliver client responses, proper internal check‑ins, etc
• Optimize team resources to enhance client (and internal) team satisfaction and profitability
• Identify process improvements, flag issues to VP/Client Partner and Capability teams and work to resolve
• Drive client growth by achieving set targets and identifying expansion opportunities
• Stay ahead of industry trends and contribute to marketing and innovation efforts
• Implement best-in‑class Client Management practices and financial reporting such as client forecasts, invoicing, budget reconciliation
• Provide strategic guidance and develop high‑quality briefs aligned with client objectives
• Anticipate client needs, proactively address problems: offer innovative solutions, and drive strong NPS scores and retention
• Delegate effectively to build confidence and capabilities in SAMs and AMs
• Foster a culture of excellence, collaboration, and continuous operational improvement
• Support onboarding and development of new hires with structured training plans

• Consistently deliver clear, persuasive, and actionable recommendations to internal teams and clients
• Use our proprietary tools and the data from these tools to help guide clients
• Produce high‑quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction score

Qualifications

• 8+ years of experience in a client facing role at an agency, with a focus on creative asset and campaign delivery in the social media space.
• Previous experience managing a small team, encouraging brainstorming and open discussions to foster a creative environment.
• Proficiency in understanding social media production, including content creation, scheduling, and campaign execution.
• Experience building teams and scopes fit for client purpose, and optimizing to improve profitability and outputs
• Effective communication and presentation skills
• Ability to tackle challenges with a calm, solutions‑oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships
• A comprehensive understanding of the service your client is using: strong media knowledge, a deep understanding of the production/creative process, and a strong understanding of AI in the creative space.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self‑development and access to Jellyfish Learn.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.