Retail Area Manager à Grande-Bretagne

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Salary : Up to £40,000 plus £5,000 car allowance or company car

plus an uncapped commission structure

Location: North West

To achieve set MRR, OOR, MRM & OOM targets. To drive net growth & increase product penetration into existing base of customers - this through improved customer experience, effectively managing a pipeline of opportunities and recording all data in Daisy CRM.

To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers

• It is your responsibility to ensure you see your customer every 3 months for account reviews
• It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
• To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
• By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
• It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
• All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
• To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
• All quotes to customers must be provided within 48 hours of meeting SAT.
• Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
• It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
• Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
• If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action

Qualifications

• Telecoms or similar industry experience
• Experience in Account Management
• Clear understanding of the objectives of commercial businesses across multiple verticals
• An understanding of sales process
• Can demonstrate the sales process
• Can clearly articulate Daisy’s core vision/competencies and product portfolio
• Can demonstrate all Daisy’s core products into a commercial business at all senior levels
• Utilises CRM systems to build pipeline and manage pipeline effectively
• Clear and articulate written and verbal communication
• Understanding of Daisy’s product portfolio and the benefits this provides our customers
• Customer centric attitude
• Can demonstrate that they can manage a base of existing customers with world class account management

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted asthe UK's Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married