Remote Work jobs in United States

• Investigate and answer technical questions related to instrument hardware, software, and consumables, as well as applications

• Document customer interactions in support tickets

• Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed

• Comply to company processes, including complaint handling

• Work closely with field and repair center teams

• Provide customer feedback to internal departments such as marketing, product support, and sales

• Develop technical resources for customers

• Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing

This role can be based either in our offices in Cheadle (UK) or Barcelona (Spain), where partial remote work would be an option (hybrid model). We are however also open to candidates located in Europe where Agilent has an entity and working fully remotely.

We are looking for a motivated individual with the following background:

• University Degree in Life Sciences (Biology, Biochemistry, Biotechnology, Chemistry…)
• Significant hands-on laboratory experience with instrumentation such as microplate readers, cell/tissue imaging and/or liquid handling
• Full proficiency in English is required
• Knowledge of German/French/Spanish would be a plus
• A first customer-facing experience would be a strong plus

On a personal level, you are autonomous, outgoing and customer focused. You also have excellent interpersonal and communication skills to interact with external and internal partners. You enjoy helping others and solving problems. Whilst being flexible and adaptable, you also have strong planning, organizational and time management skills.

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance
• A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!