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Wellness and Fitness Receptionist
Job summary
A luxury hotel chain in Greater London is seeking a Wellness and Fitness Receptionist to manage the reception area and ensure a professional first impression for guests. Responsibilities include handling bookings for fitness sessions, maximizing retail sales, and supporting the wellness facilities. Ideal candidates should possess experience in front-of-house roles, strong communication skills, and a genuine passion for wellbeing. This role offers a salary up to £34,000 with various employee benefits including discounts and development opportunities.
Benefits
Qualifications
- Experience in a front of house or receptionist role, ideally in wellness, spa or fitness.
- Confident and guest-focused with strong communication skills.
- Genuine passion for wellbeing and memorable guest experiences.
Responsibilities
- Manage day-to-day running of the wellness reception area.
- Greet guests warmly to create a professional first impression.
- Handle enquiries/bookings for fitness sessions and treatments.
- Maximize booking opportunities to exceed revenue targets.
- Support smooth operation of wellness facilities.
Skills
Job Title: Wellness and Fitness Receptionist
- Manage the day to day running of the wellness and fitness reception area
- Greet all guests and members warmly, creating a relaxed and professional first impression
- Handle all enquiries and bookings for Pilates, personal training, spa and fitness sessions
- Maximise booking opportunities and retail sales to exceed revenue targets
- Complete all reception and administrative tasks accurately and on time
- Conduct show rounds for members, potential clients and guests
- Support the smooth operation of the wellness and fitness facilities, including room allocations and scheduling
- Check all equipment regularly, reporting any maintenance issues promptly
- Collaborate with the food and beverage team to ensure terrace service meets Nobu standards
- Build knowledge of all wellness and fitness products, treatments and services offered
- Communicate effectively with the wider hotel team to ensure a seamless guest journey
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every guest interaction
You bring experience in a front of house or receptionist role, ideally within a wellness, spa or fitness environment. You are organised, confident and guest focused, with strong communication and multitasking skills. With a calm, professional manner and a genuine passion for wellbeing, you create memorable experiences that reflect Nobu’s crafted approach to hospitality.
- Salary up to £34,000 including room service charge, base salary £27,536
- £1000 Refer a Friend Scheme
- Two hotel wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within the hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.