Sexual Health Receptionist

Inclusion; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Stoke-on-Trent is seeking a part-time Receptionist for its Sexual Health services. The role involves providing comprehensive customer service, including greeting users, booking appointments, and maintaining patient records. Ideal candidates will have experience in customer service and NVQ Level 2 in Customer Service. This position is part-time, offering 30 hours per week. Join a team dedicated to delivering inclusive care and effective services in a supportive environment.

Qualifications

• Experience of using computer-based information systems in an office environment.
• Previous experience of working with the public both face to face and over the telephone.

Responsibilities

• Providing a full range of customer service duties.
• First point of contact for all service users and carers.
• Booking appointments using Inform EPR system.
• Providing telephone service to service users.
• General administrative support to the ISH Service.

Skills

Customer service

Communication

Data entry

Education

NVQ Level 2 in Customer Service

Job description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

An exciting opportunity has arisen; for a Band 2 Receptionist role at our Stoke Sexual Health services. This role is part time hours, 30 hours a week.

The post holder will support service users to access all aspects of the provision available from the Integrated Sexual Health Service, as well as providing support to the Customer Services Supervisor regarding customer service for service users.

The post holder will maintain patient/client records in accordance with Information Management policies, updating/amending demographics and clinic details on the Inform system where necessary. Paper clinical records may need to be prepared, retrieved and filed for some services and ensuring compliance on filing, retention and destruction, including scanning and archiving as appropriate

Main duties of the job

The main priority of this position is providing a full range of customer service duties including, meeting and greeting service users, booking appointments, taking phone calls and messages and inputting data onto, or to cleanse data from, the Inform system or any other system as required.

About us

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Job responsibilities

Please see the attached job description for the full list of duties and responsibilities, a summary is below:

• Providing a full range of customer service duties
• To provide a first point of contact for all service users and carers
• Meet and greet service users and supporting their access to the self-managed care options
• Providing a telephone service to all service users, book appointments using the Inform EPR system and signposting to other spokes and services
• Taking other phone calls, as appropriate, accurately recording messages and ensuring they are passed on appropriately
• To support the closure of clinical venues (with nursing staff), if working at a clinic location as necessary
• To provide general administrative support to the ISH Service as directed by the Service Support Manager

Person Specification

Qualifications

• NVQ Level 2 in Customer Service or equivalent qualification or equivalent knowledge gained through relevant experience

Experience

• Experience of using computer based information systems in an office environment
• Previous experience of working with the public both on a face to face basis and over the telephone

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.