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Helpdesk Coordinator
Résumé du poste
A solutions provider in the United Kingdom is seeking a Helpdesk Coordinator to manage breakdown calls and ensure operational efficiency. The candidate will respond to calls, liaise with suppliers, and maintain accurate company maintenance records. Qualifications include experience in a similar role, proficiency in MS Office applications, and strong attention to detail. This role offers benefits such as annual leave and a pension scheme.
Prestations
Qualifications
- Experience in a similar role and environment.
- Proficient in Microsoft Excel, Word, and Outlook.
- Detail-oriented with a strong focus on accuracy.
Responsabilités
- Determine required response levels to breakdown calls and defects.
- Respond to calls within expected timescales.
- Ensure suppliers work efficiently and cost-effectively.
- Update Fleet System with breakdowns, defects, and purchase orders.
Connaissances
- Annual Leave - 24 days plus the bank holidays pro rata.
- Pension scheme - 5% employee and 3% employer.
- Life Assurance - x2 your annual salary.
- Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
- To determine required response level to breakdown calls and reported defects.
- Respond to calls within expected timescales.
- To ensure that suppliers work efficiently and cost effectively.
- Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
- Updating Operations Team with completion times for repair work.
- Reporting details on handovers and the Fleet System.
- To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
- To update Fleet System with breakdowns, defects and purchase orders.
- Experience in a similar role and environment.
- Competency MS Packages - Excel, Word and Outlook etc.
- Good level of numeracy and literacy.
- Attention to detail and a high level of accuracy with a keen eye for detail.
To apply please call Hariley Solutions on (phone number removed)
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.