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644 postes de

Management And Operations à United States

Helpdesk Coordinator

Hariley Solutions

Appleton Thorn
Sur place
GBP 25 000 - 35 000
Il y a 16 jours
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Helpdesk Coordinator
Hariley Solutions
Appleton Thorn
Sur place
GBP 25 000 - 35 000
Plein temps
Il y a 16 jours

Résumé du poste

A solutions provider in the United Kingdom is seeking a Helpdesk Coordinator to manage breakdown calls and ensure operational efficiency. The candidate will respond to calls, liaise with suppliers, and maintain accurate company maintenance records. Qualifications include experience in a similar role, proficiency in MS Office applications, and strong attention to detail. This role offers benefits such as annual leave and a pension scheme.

Prestations

Annual Leave - 24 days plus bank holidays
Pension scheme - 5% employee and 3% employer
Life Assurance - x2 your annual salary
Wellness support through Employee Assistance Programme
Eye Care Vouchers for saving on prescriptions
Employee recognition programs
Discounts via benefit platform

Qualifications

  • Experience in a similar role and environment.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Detail-oriented with a strong focus on accuracy.

Responsabilités

  • Determine required response levels to breakdown calls and defects.
  • Respond to calls within expected timescales.
  • Ensure suppliers work efficiently and cost-effectively.
  • Update Fleet System with breakdowns, defects, and purchase orders.

Connaissances

Attention to detail
Competency in MS Packages
Good level of numeracy and literacy
Description du poste
Helpdesk Coordinator
Benefits
  • Annual Leave - 24 days plus the bank holidays pro rata.
  • Pension scheme - 5% employee and 3% employer.
  • Life Assurance - x2 your annual salary.
  • Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
  • Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
  • Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
Description
  • To determine required response level to breakdown calls and reported defects.
  • Respond to calls within expected timescales.
  • To ensure that suppliers work efficiently and cost effectively.
  • Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
  • Updating Operations Team with completion times for repair work.
  • Reporting details on handovers and the Fleet System.
  • To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
  • To update Fleet System with breakdowns, defects and purchase orders.
Qualifications
  • Experience in a similar role and environment.
  • Competency MS Packages - Excel, Word and Outlook etc.
  • Good level of numeracy and literacy.
  • Attention to detail and a high level of accuracy with a keen eye for detail.

To apply please call Hariley Solutions on (phone number removed)

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* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.

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