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Guest Experience Host - Luxury Hotel Front Desk
Job summary
A hospitality organization in Manchester is looking for a Receptionist to manage guest journeys and deliver exceptional service during check-in and check-outs. The role requires prior hotel reception experience, an impeccable command of the English language, and a strong emphasis on customer service. Offered benefits include competitive salary, holiday leave, and professional development opportunities within the company.
Benefits
Qualifications
- Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
- Demonstrates excellent attention to detail and customer service skills.
- Impeccable command of the English language both written and spoken.
Responsibilities
- Handle all aspects of the guest journey during check in and check outs.
- Handle cash payments and a float following company standards.
- Respond to all guest communications professionally.
- Assist with daily admin tasks within the department.
- Anticipate guest needs and ensure fulfillment of requirements.
- Promote hotel amenities and arrange services as required.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.