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Customer Experience Representative (Remote)
Zusammenfassung
A travel services company in the UK is seeking a Customer Experience Representative to assist clients with travel-related inquiries. The role involves effective communication, conflict resolution, and ensuring customer satisfaction in a remote environment. Ideal candidates are compassionate and well-organized, with skills in CRM tools. This position provides a valuable opportunity to foster trust and loyalty among clients.
Qualifikationen
- Strong conflict resolution skills and ability to handle customer inquiries effectively.
- Excellent communication skills and attention to detail.
Aufgaben
- Act as the first point of contact for clients regarding travel-related inquiries.
- Respond to messages and resolve challenges.
- Follow up to confirm client satisfaction.
Kenntnisse
Description:
As a Customer Experience Representative, you’ll be the first point of contact for clients, ensuring they receive timely and effective assistance with all travel-related inquiries. You’ll respond to messages, resolve challenges, and follow up to confirm satisfaction. This role requires active listening, patience, and a positive attitude when handling customer needs. Working remotely, you’ll collaborate with other departments to ensure smooth operations. The ideal candidate is compassionate, well-organized, and driven to create meaningful interactions that enhance client trust and loyalty.
Skills:
- Conflict Resolution
- Customer Focus
- Empathy
- Clear Communication
- CRM Tools
- Task Prioritization
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.