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Job summary
A leading networking services provider in the UK is seeking a Service Manager to oversee the end-to-end customer experience. This role demands strong communication skills and the ability to manage multiple priorities while ensuring service excellence. Candidates should be ITIL qualified and possess extensive experience in service management. The Service Manager will act as the customer’s advocate, engage with operational teams, and ensure high levels of service delivery, fulfilling customer needs effectively. This position offers a unique opportunity to thrive in a collaborative environment.
Benefits
Qualifications
- Extensive experience in Service Management and being part of a professional services practice.
- ITIL qualified with knowledge of broader Service Management approaches.
- Strong customer service focus and excellent communication skills.
Responsibilities
- Manage end-to-end customer experience and ensure service expectations are met.
- Engage operational teams to deliver necessary service improvements.
- Handle customer complaints and ensure effective communication.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.