Jobs in Liverpool, United Kingdom

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Ready to transform your language skills into an exciting international career? Join our flagship team in Sofia, Bulgaria, as an Irish-speaking Solutions Consultant for the world's largest search engine. This is your unique opportunity to become the essential connection between cutting‑edge technology and its Irish‑speaking users, all while building a future in one of Europe’s most dynamic cities.

We’re looking for passionate communicators and problem‑solvers to deliver world‑class customer service. No tech background? No problem! Our elite training program will equip you with all the necessary expertise.

• Rent Support: Benefit from a dedicated monthly allowance to cover part of your living costs.
• Full Relocation Support: Financial support for flights, initial hotel accommodation, and dedicated assistance securing your long‑term apartment in vibrant Sofia.
• Elite Benefits Package: Attractive salary, additional private health insurance, and access to 50+ benefits and services to enhance your lifestyle.
• Career Growth: Join the largest employer in Bulgaria’s CX industry NYSE & TSX publicly traded company (TIXT) with outstanding development opportunities.
• Positive International Environment: Thrive in a diverse, supportive community with colleagues from around the world.

• Provide professional, multi‑channel support (phone, email, chat), delivering exceptional service and achieving top customer satisfaction scores.
• Become an expert in advanced CRM software and ticketing systems to resolve customer inquiries efficiently.
• Troubleshoot issues, find innovative solutions, and explain complex concepts in simple terms.
• Collaborate with a global team to share knowledge and enhance our collective resources.
• Engage in continuous learning to stay ahead of product updates and industry trends.

• Full professional fluency in Irish and English.
• A customer‑first attitude and a genuine desire to help people.
• Outstanding communication skills and the talent for making complex things simple.
• Natural problem‑solving abilities and a knack for following structured processes.
• Adaptability, a fast learning curve, and grace under pressure.
• Most importantly: enthusiasm and a readiness to learn!

You are a motivated, collaborative team player who embraces new challenges. You are passionate about providing exceptional service and thrive in a positive, team‑oriented environment where your growth and well‑being are prioritized.

APPLY NOW to start your Bulgarian adventure!

We are a publicly traded company (NYSE & TSX: TIXT) and the largest employer in the customer experience industry in Bulgaria. We design, build, and deliver next‑generation digital services and AI solutions for the world’s most iconic brands.