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Professional Services Manager
Zusammenfassung
A global EdTech organisation is seeking a Professional Services Manager to lead and develop a high-performing team and optimize service delivery. This remote role, with occasional travel, focuses on enhancing customer success and crafting scalable service offerings. The ideal candidate will have strong leadership experience in SaaS or EdTech, commercial acumen, and familiarity with delivery methodologies. This position offers a competitive salary of up to £65,000 along with benefits and growth potential.
Leistungen
Qualifikationen
- Experience in a Professional Services leadership role within SaaS or EdTech.
- Strong commercial acumen to monetise and scale services.
- Understanding of Higher Education procurement and delivery environments.
Aufgaben
- Leading and developing a high-performing globally distributed services team.
- Designing scalable delivery frameworks and best practices.
- Overseeing service delivery across implementations and consulting.
Kenntnisse
📍 UK-based / Remote with occasional travel
💰 Up to £65,000 + Benefits
Are you a commercially‑minded leader with a passion for technology‑driven education? We’re supporting a fast‑growing global EdTech organisation in hiring a Professional Services Manager to scale and optimise their service delivery across international markets — with a particular focus on growth in the US Higher Education sector.
This is a fantastic opportunity to take ownership of the full professional services lifecycle, from onboarding and implementation through to training, consulting and adoption. You’ll play a key role in ensuring customers achieve measurable value while driving revenue through an ever‑evolving suite of services.
- ✔ Leading and developing a high‑performing globally distributed services team
- ✔ Designing scalable delivery frameworks, playbooks and best practices
- ✔ Overseeing service delivery across implementations, integrations, data migrations and consulting
- ✔ Supporting sales with scoping, proposals and value articulation
- ✔ Partnering cross‑functionally to create outcome‑focused service offerings
- ✔ Improving customer adoption, retention and overall success metrics
- ✔ Driving operational excellence with strong KPIs and feedback loops
- 🔹 Experience in a Professional Services leadership role within SaaS or EdTech
- 🔹 Strong commercial acumen – able to monetise and scale services
- 🔹 Understanding of Higher Education procurement and delivery environments
- 🔹 Excellent stakeholder management across regions and functions
- 🔹 Familiarity with delivery methodologies (Agile/Waterfall/Prince2) and project tooling
- 🔹 Both strategic and hands‑on – comfortable building and executing
- ✨ Influence global expansion and service strategy
- ✨ Join a mission‑driven organisation improving student outcomes
- ✨ Build scalable foundations and make a visible impact
- ✨ Competitive salary up to £65,000 + package + growth potential
If you thrive in a growing environment where you can shape the future of service delivery, we’d love to speak with you.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.