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Job summary

An exciting new opportunity has arisen for you to join the Urgent Care & Support

Service at Your Healthcare as a Clinical Digital & Practice Educator. Working in the community supporting current digital integration projects implemented in care homes, designed in line with the NHS strategic goal of implementing the Enhanced Health in Care Homes Framework.

The post holder will work closely with the care homes in the London Borough of Kingston, to provide clinical education, support, and guidance to care home staff and support and train care home staff on the use of digital equipment and to champion best practice in the use of digital care technology; promoting digital integration and digital inclusion, ensuring care staff are making the best use of digital care technology within CQC registered care homes in Kingston.

The post holder will support care home staff to achieve the appropriate clinical competencies, knowledge and skills and embed into practice these assessment, escalation and communication approaches including those that the digital care technology enables.

The post holder will be required to develop ways to present information that overcomes barriers to understanding, such as developing motivational, persuasive and negotiating skills to deliver training, maintain relationships and communicate and gain the cooperation of others. Much of the information will be extremely complicated such as communicating digital language that may be new to the teams.

Main duties of the job

Please see the attached supporting job description with person specification, which contains more information about the role and requirements.

Please ensure your application refers to the job description and person specification.

Overview of The Urgent Care and Support Service

The Urgent Care & Support Service (for care homes) in the borough of Kingston is part of the Urgent Community Response service, working to reduce hospital admissions from Nursing, Residential and Learning Disability care homes. The team responds to urgent care visits providing advanced clinical assessment, diagnosis and management including clinical support and education in combination with a dedication to building a network of health and social care professionals working together in improving proactive care for residents.

About us

At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company (CIC), we prioritise community-driven care and offer an environment that empowers you to make a real impact.

Why Choose Us?

NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes.

Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays.

Work-Life Balance: Benefit from our Employee Assistance Programme (EAP) and various staff discounts.

Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients.

Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds.

Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter.

Join Us Today

We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. If you want to make a positive impact in health and social care, join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.

Details Date posted

21 May 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£51,883 to £58,544 a year per annum pro rata inc HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

B9811-25-0046

Job locations

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

Job description Job responsibilities

Please find attached under Supporting Information.

If you would like to contact us to discuss any aspects of this role please contact: Kathryn Ridgers or Monika Holman, Urgent Care & Support Service joint leads, 020 8274 7088, kathryn.ridgers@yourhealthcare.org monika.holman@yourhealthcare.org

Closing Date - 03/06/2025

Interviews - TBC

Job description Job responsibilities

Please find attached under Supporting Information.

If you would like to contact us to discuss any aspects of this role please contact: Kathryn Ridgers or Monika Holman, Urgent Care & Support Service joint leads, 020 8274 7088, kathryn.ridgers@yourhealthcare.org monika.holman@yourhealthcare.org

Closing Date - 03/06/2025

Interviews - TBC

Person Specification Qualifications Essential

• Registered Health Care Professionals
• Allied Health Professionals
• Recognised teaching qualification or evidence of teaching skills and experience
• Evidence of continued professional development
• Post registration experience in health care delivery

Desirable

• Mentoring or coaching qualification
• Post Graduate Certificate in Education
• Knowledge of palliative care and end of life care pathways

Skills and Abilities Essential

• Evidence of up-to-date knowledge and skills relating to the expectations of the job role
• Evidence of ability to maintain high standards of care
• Evidence of professional development and knowledge
• Able to analyse situations and problem solve as necessary
• Ability to develop and maintain partnership working
• Ability to motivate staff
• Excellent organisational and interpersonal skills
• Ability to work under pressure and meet deadlines
• Ability to build effective relationships with a variety of stakeholders
• Evidence of change management skills and experience
• High standards of documentation and record keeping
• Small group facilitation
• Team working and support of colleagues
• Teaching carers, residents and staff
• IT Skills
• Ability to motivate staff, to embed change in practice
• Able to communicate effectively in written and verbal English language
• Ability to receive and impart complex information in a way best suited to the target audience
• Good interpersonal skills and the ability to work with different staff groups

Desirable

• Ability to successfully negotiate with staff at different levels
• Ability to sensitively deliver contentious information to a variety of staff groups

Knowledge Essential

• Knowledge of palliative/end of life care including knowledge of national end of life care strategy
• Understanding of national policy governing the delivery of adults and older peoples services
• Awareness of current developments in health and social care
• Knowledge of clinical governance/ risk management and reporting
• An understanding of the implications of cultural difference for service delivery
• Knowledge and understanding of audit and research

Desirable

• Awareness of issues surrounding care homes
• Experience of working in a care home setting and project environment
• Broad sector clinical experience

Experience Essential

• Negotiating and working across organisational boundaries
• Working as part of a multi-disciplinary team
• Experience of lone working and decision making
• Significant clinical experience
• Recent evidence of continuing personal and professional development
• Experience of teaching and facilitation of clinical skills in healthcare setting

Desirable

• Experience of working in a community setting
• Experience of designing and delivering educational programmes, activities and projects

Personal Qualities Essential

• Able to work under pressure
• Self-motivated
• Innovative
• Enthusiastic
• Team player
• Able to work alone whilst maintaining team approach
• Willingness to be flexible and adaptable to meet the requirements of the role

Any Other Factors Essential

• Valid driving license
• Must be a car driver and have use of car

Person Specification Qualifications Essential

• Registered Health Care Professionals
• Allied Health Professionals
• Recognised teaching qualification or evidence of teaching skills and experience
• Evidence of continued professional development
• Post registration experience in health care delivery

Desirable

• Mentoring or coaching qualification
• Post Graduate Certificate in Education
• Knowledge of palliative care and end of life care pathways

Skills and Abilities Essential

• Evidence of up-to-date knowledge and skills relating to the expectations of the job role
• Evidence of ability to maintain high standards of care
• Evidence of professional development and knowledge
• Able to analyse situations and problem solve as necessary
• Ability to develop and maintain partnership working
• Ability to motivate staff
• Excellent organisational and interpersonal skills
• Ability to work under pressure and meet deadlines
• Ability to build effective relationships with a variety of stakeholders
• Evidence of change management skills and experience
• High standards of documentation and record keeping
• Small group facilitation
• Team working and support of colleagues
• Teaching carers, residents and staff
• IT Skills
• Ability to motivate staff, to embed change in practice
• Able to communicate effectively in written and verbal English language
• Ability to receive and impart complex information in a way best suited to the target audience
• Good interpersonal skills and the ability to work with different staff groups

Desirable

• Ability to successfully negotiate with staff at different levels
• Ability to sensitively deliver contentious information to a variety of staff groups

Knowledge Essential

• Knowledge of palliative/end of life care including knowledge of national end of life care strategy
• Understanding of national policy governing the delivery of adults and older peoples services
• Awareness of current developments in health and social care
• Knowledge of clinical governance/ risk management and reporting
• An understanding of the implications of cultural difference for service delivery
• Knowledge and understanding of audit and research

Desirable

• Awareness of issues surrounding care homes
• Experience of working in a care home setting and project environment
• Broad sector clinical experience

Experience Essential

• Negotiating and working across organisational boundaries
• Working as part of a multi-disciplinary team
• Experience of lone working and decision making
• Significant clinical experience
• Recent evidence of continuing personal and professional development
• Experience of teaching and facilitation of clinical skills in healthcare setting

Desirable

• Experience of working in a community setting
• Experience of designing and delivering educational programmes, activities and projects

Personal Qualities Essential

• Able to work under pressure
• Self-motivated
• Innovative
• Enthusiastic
• Team player
• Able to work alone whilst maintaining team approach
• Willingness to be flexible and adaptable to meet the requirements of the role

Any Other Factors Essential

• Valid driving license
• Must be a car driver and have use of car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details Employer name

Your Healthcare CIC

Address

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

Employer's website

http://www.yourhealthcare.org (Opens in a new tab)

Employer details Employer name

Your Healthcare CIC

Address

Hollyfield House, 22 Hollyfield Road

Surbiton

KT5 9AL

Employer's website

http://www.yourhealthcare.org (Opens in a new tab)