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Descripción de la vacante
A leading retail chain in the United Kingdom is seeking a Team Support Manager to lead operations and ensure a well-organized sales floor. Responsibilities include coaching colleagues, coordinating resources, and maintaining excellent customer service. The ideal candidate will have strong leadership skills and experience in a retail environment, contributing to a positive team atmosphere.
Formación
- Strong leadership skills to coach teammates during shifts.
- Ability to coordinate resources efficiently.
- Capability to deliver excellent customer service.
Responsabilidades
- Lead the fill operation to ensure the sales floor is ready.
- Coordinate team resources for operational tasks.
- Model customer service and M&S behaviors.
Team Support Manager
All the details
Sunday: 06:00-14:00
Monday: 06:00-14:00
Wednesday: 14:00-22:00
Thursday: 14:00-22:00
Friday: 14:00-22:00
Monday: 14:00-22:00
Tuesday: 14:00-22:00
Wednesday: 14:00-22:00
Friday: 06:00-14:00
Saturday: 06:00-14:00
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager
Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
Allocate resource effectively to deliver a quick payment experience
Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
Coordinate the team to deliver a clean, safe and well-presented store
Play their part in creating a great team atmosphere that is inclusive of everyone
Role model great Customer Service
Role model the M&S behaviours and Colleague Expectations across the store
Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
Support nearby stores if operationally required
Responsible for being a key holder and answering call outs as required
Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.