Inside Sales jobs in Italien

Customer Service Officer
Location: Newcastle under Lyme (Potential training in Hanley)
Contract: 12 Months FTC
Hours: Part Time - 18 hours per week (Monday and Friday 8.30am-4pm and Saturday 8:30am-12:30pm)
Salary: £23,000 pro rata

Want to change the world? Choose a career that makes a difference. At The Co-operative Bank we are committed to ethical banking and supporting customers, colleagues and partner organisations. We emphasise customer experience and a values-led approach as part of the UK’s original ethical bank.

• Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
• Supporting customers across a variety of channels including in person, telephone and secure messages
• Identifying and addressing customer needs
• Cash management control
• Utilising various internal systems to update customer records
• Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
• Protecting and educating customers against fraud and scams
• Engaging with customers from diverse backgrounds including those who may be vulnerable
• Working towards personal/team targets and objectives
• Adhering to day to day regulatory and compliance requirements
• Working as part of a team, sharing and identifying ways to improve the service provided by the branch
• Participating in community outreach work and charity projects

• Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
• A passion for excellent customer service with a positive, enthusiastic and resilient approach
• Proven success in achieving targets, objectives or deadlines
• Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals
• The ability to work in a fast paced environment

• 27 days holiday rising to 30 days plus bank holidays
• Enhanced pay for working on a Saturday (an additional 35% on top of your normal hourly rate)
• Competitive pension with bank contribution up to 10% based on your contribution (e.g., you pay 4% we pay 8%)
• Income protection
• Life assurance
• 2 paid days for volunteering per year
• Family friendly policies and supportive working environment
• Recognition scheme and a culture in which we celebrate success
• An inclusive work environment
• Active network groups run by colleagues for colleagues
• Full training with opportunities for career development

We can only consider candidates with the right to work in the UK at this time. The Bank is committed to a diverse and inclusive workforce. All offers of employment are subject to background checks, including criminal (DBS) and financial checks.