Holiday Support Advisor – Onsite Customer Care (Seasonal)

easyJet; Luton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday support service in Luton is seeking On Holiday Support Advisors to provide exceptional customer care during holidays. The role involves dealing with customer queries, resolving complaints, and Handling emergencies, all while working a mix of day and night shifts. Ideal candidates will possess robust customer care experience and excellent communication skills, with fluency in English being a must. Competitive salary and benefits package offered, including holiday vouchers and discounted flights.

Benefits

Company-wide bonus scheme

Private medical cover

5% pension contribution

Discounted flights

Flexible benefits

Qualifications

• Experience in a fast-paced customer-facing environment.
• Ability to handle high volumes of calls efficiently.
• Comfortable with shift work and seasonal contract.

Responsibilities

• Provide exceptional customer care via in-bound calls.
• Resolve customer queries and complaints.
• Assist in emergency situations and protect customer welfare.

Skills

Customer care experience

Excellent communication

Stress management

Fluency in English

Job description

A leading holiday support service in Luton is seeking On Holiday Support Advisors to provide exceptional customer care during holidays. The role involves dealing with customer queries, resolving complaints, and Handling emergencies, all while working a mix of day and night shifts. Ideal candidates will possess robust customer care experience and excellent communication skills, with fluency in English being a must. Competitive salary and benefits package offered, including holiday vouchers and discounted flights.