Customer Success Manager jobs in United States
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Technical Customer Success Manager (Maritime)
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IT Customer Success Manager
Job summary
A UK software company seeks an IT Customer Success Manager in Guildford. This full-time, on-site role is essential for customer care, supporting clients and managing their systems. The ideal candidate will have customer service experience, strong communication skills, and an interest in the tech industry. Competitive salary of up to £50k per annum with 28 days holiday plus Bank Holidays.
Benefits
Qualifications
- Previous customer service experience is essential.
- Account management experience is a bonus.
- Excellent time management and organisational skills are necessary.
Responsibilities
- Manage ticketing system for customer support.
- Evaluate incoming customer requests and communicate internally.
- Provide customer systems training and onboarding.
Skills
My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Success Manager to be based out of their Guildford offices. This role is on-site full-time.
This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.
They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!
- Manage ticketing system for customer bugs, features and support.
- Critically evaluate incoming customer requests and communicate internally.
- New system features and regression testing.
- Customer systems training.
- Develop training material as required.
- Lead regular client meetings and support the acquisition of new customers.
- Liaise with customers to implement the company systems into their business.
- Customer onboarding and integrations.
- Create and proofread internal procedures and technical specification documentation.
- Previous customer service experience - account management is a bonus
- Time management
- Organisation
- Excellent verbal and communication skills
- Experience with ticketing systems is a bonus
This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!
If this is of interest, please apply
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.