Customer Care Assistant jobs in United States

Are you passionate about making a difference in the lives ofolder people and their carers within the community?

The OPMH East DevonCommunity Team, based at St Johns Road in Exmouth, is seeking a committed andcompassionate Community Mental Health Practitioner / Nurse to deliver highquality mental health services across the East Devon area.

About the Role

As a key member of our multi-disciplinary team, you willmanage a defined caseload, providing continuous assessment and personalisedtreatment to individuals with a range of mental health presentations. Thisrewarding role is central to supporting peoples recovery and wellbeing.

• Key working: Design and co-ordinate bespoketreatment packages tailored to individual needs.
• Caseload management: Take responsibility forassessment, planning, implementation, and evaluation of care.
• Liaison and partnership: Work closely withstatutory and non-statutory agencies to ensure holistic support for serviceusers and their carers.
• Team collaboration: Contribute effectively as anintegral part of our multi-disciplinary team, sharing expertise and supportingjoint working.

You will be part of a supportive and forward-thinking teamdedicated to improving the mental health and wellbeing of older people in EastDevon. We offer opportunities for professional development, flexible working,and a positive working environment where your contributions are valued.

• Contribute to the teams engagement including liaising with a wide range of other professionals and agencies.
• Impart complex and sensitive information to
• Patients and families/carers re assessment, care planning, treatment and review
• Multi-disciplinary teams to ensure the provision of consistent well co-ordinated care
• Primary care teams regarding client care
• External agencies also involved in the provision of care e.g.: voluntary and private sector, police, social services, housing, employment etc
• Service user/carer groups
• Contribute to the safe and effective day to day operations of the service including the handling of clinical enquires.
• Provide and receive information some of which may be contentious, sensitive and complex to and from individuals and their families/carers and actively seek support as appropriate.
• Provide a high standards of written and verbal communication that is clear and in line with professional documentation standards
• Participate in clinical meetings, reviews, professional meetings, and clinical risk meetings.
• Communicate information in a way that makes it relevant and understandable for service users and carers, working in line with practice standards and operational policies.
• Facilitate fair access to social care services and promote social inclusion regardless of age, ethnicity, gender, sexual orientation or disability
• Actively contribute to multi-disciplinary team working.

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Please see the attached Job Description and Person Specification which will provide further information on this role.

Candidate Note: If you choose to use artificial intelligence (AI) tools to assist in completing your application, please ensure that all responses accurately represent your own experience, skills, and suitability for the role. It is essential that your application remains authentic and truthful. We also encourage you to review the guidance attached before submission.

• Excellent communication skills including the ability to engage with clients experiencing a wide range of mental health presentations.
• Ability to communicate with a wide range of professionals from various settings.
• Able to produce well written reports and Computer literacy.
• Able to recognise potential difficulties and participate in finding solutions with the ability to assess risk.
• Able to prioritise work to reflect changing needs.
• Able to work independently and as part of a team.
• Ability to manage own time and the ability to work flexibly.
• Ability to be mobile across a geographical area in a timely manner and in accordance with service need.
• Good clinical assessment skills.
• Ability to manage change in a positive manner.
• Able to participate and present information in a group setting

• An understanding of the NSF and Mental Health Act/ Mental Health Capacity Act requirements.
• An understanding of CPA Process
• Understanding of recovery principles in Mental Health
• Understanding of Health and Social Care Agenda for Older Adults
• Understanding of Organic Presentations in Older Adults
• Managing a caseload of clients with a range of mental health presentation.
• Experience of working with older adults with mental health problems.
• Working within a community setting in either the statutory or voluntary sector.
• Providing clinical supervision.
• Experience of working in a multi-disciplinary and multi-agency environment.

• An appropriate professional Mental Health qualification and registration e.g. RMN, OT or Social Worker
• Training to level 2 in Safeguarding Adults, children and young people: roles and competencies for Health Care staff

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.