Cleaning Manager à United States

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Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role:

As Housekeeping Supervisor, you will support the smooth operation of the housekeeping department, ensuring that the cleanliness, upkeep, and presentation of our hotel meets Four Seasons’ world-class standards. This role is vital in maintaining high levels of guest satisfaction, operational efficiency, and team engagement.

What you will do:

1. Assist in supervising the day-to-day operations of the housekeeping department.
2. Ensure that guest rooms, public areas, and back-of-house spaces meet established cleanliness and presentation standards.
3. Supervise, train, and motivate housekeeping staff to ensure high levels of performance and efficiency.
4. Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels.
5. Conduct regular inspections of rooms and public areas, identifying areas for improvement and ensuring compliance with quality standards.
6. Address guest concerns and requests regarding housekeeping services in a timely and professional manner.
7. Monitor and track housekeeping schedules to ensure all tasks are completed within required timeframes.
8. Support the Housekeeping Manager with administrative tasks, including staff scheduling, payroll, and reporting.
9. Ensure adherence to health and safety regulations, including proper use of cleaning chemicals and equipment.
10. Assist with the recruitment, onboarding, and performance management of housekeeping staff.
11. Collaborate with other hotel departments to ensure smooth and seamless operations.

What you will bring:

1. Previous experience in housekeeping or a related role, with at least 1-2 years in a supervisory role.
2. Strong knowledge of cleaning standards, housekeeping procedures, and health and safety regulations.
3. Excellent leadership and communication skills.
4. Ability to motivate and manage a team in a fast-paced environment.
5. Attention to detail and a commitment to high standards of cleanliness.
6. Ability to handle guest feedback and resolve issues in a professional and efficient manner.
7. Flexibility to work varied shifts, including weekends and holidays.
8. Basic computer skills (familiarity with housekeeping management software is a plus).

What we offer:

1. Excellent Training & Career development opportunities.
2. Hotel Service Charge.
3. Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
4. Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
5. Shuttle bus service from the hotel between Fleet & Church Crookham.
6. Holiday entitlement increases with years of service up to 33 days off.
7. Bupa dental plan available after 6 months of service.
8. Opportunities to build a successful career with global potential!!
9. Free uniform dry cleaning available.
10. Annual themed employee party and many social, charitable & sporting events throughout the year.
11. Access to Wagestream - salary advance benefit.
12. Employee recognition programmes.