Special Works Lead - Contract Cleaning

NuServe Ltd; City Of London; On-site; GBP 30,000; Full time

Job summary

A B Corp Facilities Management Company is seeking a Special Works Lead in London. The ideal candidate has 2 years of cleaning experience, particularly in carpet and window cleaning, and can work flexible hours including early mornings and weekends. You will manage cleaning projects and ensure high-quality standards are met, contributing to an exciting growth journey at a company committed to sustainability and professional development.

Benefits

28 days leave including bank holidays

Pension scheme with employer contributions

Employee benefits portal with 24/7 GP access

Qualifications

• 2 years’ experience in the cleaning industry.
• Hold a full UK Driving Licence.
• Able to work fully flexible including early morning, late evening, and weekends.

Responsibilities

• Manage the Special Works Division diary and schedule jobs.
• Conduct site surveys for works ensuring accurate scope and resourcing.
• Ensure completion reports are submitted promptly.

Skills

Carpet and Window Cleaning

IT proficiency

Communication skills

Job description

Special Works Lead

Join a B Corp Company on a Mission to Transform Facilities Management

Salary: £30 000 PA for 40 hours per week + Opportunity to earn overtime

Starting: ASAP

Location: London

Vehicle: A Company Van will be provided.

The Opportunity

The Special Works Lead is responsible for planning, coordinating, and delivering specialist cleaning projects that fall outside of our routine contract cleaning, this includes Carpet and Window Cleaning, this is a hands‑on cleaning role where you will ensure that all special works are completed safely, efficiently, and to the highest standards of quality and customer satisfaction.

The role requires flexibility as many of the jobs are carried out either early morning, late evening and on weekends, you will often work across multiple sites and coordinating with the wider operations team to meet project deadlines and compliance requirements

Key Duties

• Manage the Special Works Division (SWD) diary, ensuring all periodic and reactive jobs are scheduled in coordination with Account Managers.
• Conduct site surveys for periodic and reactive works, ensuring accurate scope and resourcing.
• Ensure job timesheets and completion reports are submitted promptly after each task, and shared with Account Managers and/or clients as required.
• Maintain the SWD vehicle, ensuring it is clean, fully stocked, and that all equipment is regularly serviced. Report and arrange repairs for any faults immediately.
• Oversee SWD team members, ensuring all work is carried out safely, PPE is compliant, and standards are consistently met.
• Demonstrate good IT proficiency and strong written and verbal communication skills

Who are you?

You are a hands‑on and motivated Special Works Lead with good communication skills. You take pride in delivering high-quality results and have a keen eye for detail. With experience in specialist areas of Carpet and Window cleaning as well as carrying out deep cleaning operations, you are confident in managing workloads and engaging effectively with clients and colleagues. You thrive in a fast‑paced environment, ensuring that every project runs smoothly, safely, and to exceptional standards.

Essential:

• 2 years’ experience in the cleaning industry
• Hold a full UK Driving Licence
• Have experience in carrying out Carpet and Window Cleaning Activities
• Able to work fully flexible which include early morning, late evening and weekends

Desirable:

• Experience in providing quotes to clients

Who are we

We're not your typical cleaning and facilities company. As a certified B Corp, NuServe is committed to doing business differently – putting people, planet, and purpose at the heart of everything we do. With revenues approaching £15m and ambitious plans to reach £30m by 2030, we're on an exciting growth journey to become the most loved brand in facilities management.

Our reputation is built on four pillars: professionalism, care, sustainability, and innovation. If you're looking for a role where your work truly matters and you can grow with an organization that's going places, keep reading.

What You'll Love About Working Here

Career Growth: Join us during an exciting expansion phase where there are real opportunities to develop your career. We encourage professional development and personal growth.

Purpose-Driven: As a B Corp, we're committed to making a positive impact on society and the environment – your work contributes to something bigger.

Great Benefits:

• Competitive salary £30,000 PA
• Opportunity to earn overview
• 28 days leave including bank holidays
• Pension scheme with employer contributions
• Employee benefits portal with 24/7 GP access

Supportive Culture: Join a friendly, collaborative team where people matter, ideas are valued, and everyone is working towards a common goal.

NuServe is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.