Cleaning Contracts Manager

Raymond Associates Ltd; Metchley; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading service provider in the UK is seeking a Contract Manager for Contract Cleaning. This role involves managing multiple cleaning contracts, leading a team, and ensuring client satisfaction. A competitive salary, uncapped commission, car allowance, and flexible working hours are offered. The ideal candidate will possess strong management experience and a background in health and safety. Join an ethical employer that values its staff and promotes career development.

Benefits

£28,000 - £30,000 basic

Uncapped commission

Car Allowance

35 days holiday per year

Home-based and flexible hours

Qualifications

• Strong management style with experience in recruitment, on-boarding, training and development.
• Health and Safety qualification or experience in managing safety procedures.
• Passion for driving results and managing client relationships.

Responsibilities

• Manage the delivery of cleaning services with a team of 45 - 50 staff.
• Ensure client satisfaction and handle queries and complaints effectively.
• Control the financial performance to meet budgeted requirements.
• Recruit, induct and train new staff.

Skills

Experience in managing multiple commercial cleaning accounts

Strong management style

Client liaison and presentation experience

Passionate about people

Health and Safety qualification or experience

Full clean driving licence

Job description

Overview

Contract Manager - Contract Cleaning

The Opportunity

An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.

The Package

• £28,000 - £30,000 basic
• Uncapped commission
• Car Allowance
• 35 days holiday per year (including bank holidays)
• Home based and Flexible hours

The Territory

Birmingham, Redditch, Droitwich, Worcester, and surrounding areas.

Main Responsibilities of a Contract Cleaning Manager

• Contract/Site Management with 45 - 50 cleaning staff
• The Contract Manager will ensure the cleaning service delivery specification is implemented and adhered to.
• Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
• Ensure all client queries and complaints are dealt with in a timely and effective manner.
• Ensure the financial performance of each contract is being controlled to the budgeted requirements.
• Contract Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
• Assist the sales team as and when required.
• Ensure adequate supplies are onsite.
• Recruit, induct and train new staff.
• Resolve any disciplinary/ grievance matters in line with company policy and procedure.
• Provide guidance, coaching and training to managers and supervisors.

The Person

• Experience in managing multiple commercial cleaning accounts
• Strong management style with experience in recruitment, on-boarding, training and development
• Passionate about people
• Health and Safety qualification or experience in this area
• Client liaison and presentation experience
• Full clean driving licence

Why Work for Us

• Ethical Business, always looking to reduce our environmental impact and our use of the planet's resources.
• Equal Opportunities Employer who promotes diversity.
• Innovative Approach to the Employee Journey
• A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business