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R-162591 Head of Data Science Property & Lifestyle

Location: London or Norwich

Salary: £110,000 - £125,000

Sitting at the heart of Personal Lines, the Head of Analytics will collaborate with a broad range of stakeholders to create a culture of customer‑centric excellence and clear communication, driving continuous improvement and market‑leading performance.

A bit about the job

Technical modelling of risk cost, customer behaviours and policy fraud are critical Personal Lines capabilities, fundamental to being able to write profitable business. Working closely with channel CUOs, CUO Manufacturing teams, Trading, Claims and the wider Data & Analytics team, the role holder will play a leading role in ensuring we have the right strategy and capabilities to support a market‑leading position.

Data and data science solutions are critical to achieving competitive advantage and retaining customers. Utilising a combination of machine learning and AI, robust data pipelines, domain expertise and collaboration across the end‑to‑end system, the Head of Analytics is tasked with establishing Aviva as an industry leader in risk selection and behavioural modelling to ensure our pricing capability can deliver sustained market share and profit growth. With accountability for leading data science strategy, development and execution this role supports good customer and financial outcomes, as well as advancing Aviva's strength in data science capability.

Working with CUO teams, the Head of Analytics will constantly identify emerging opportunities and threats to performance, developing market‑leading capabilities and work with the channel CUO teams to ensure we remain competitive across all of our target groups. They will also leverage external inputs, exploring new data assets or technical capabilities and working with CUO Manufacturing teams to seek sponsorship, investment and delivery of enhancements to our pricing architecture and data enrichment.

Skills and experience we're looking for

• Demonstrable ability to enact transformation and build high‑performing teams
• Excellent understanding of the UK general insurance market, particularly an understanding of Personal Lines insurance pricing and associated techniques particularly risk cost modelling
• First‑class knowledge of data science /modeling techniques, tools, and applications.
• Strong business acumen and the ability to innovate both strategically and operationally.
• Experience understanding risk management and the ability to advise and influence senior management.

What you'll get for this role:

• Salary: £110,000 - £125,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 25% of annual salary (actual amount depends on your performance and Aviva's)
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on +44 7353 138456 or send an email to harjot.kaur@aviva.com

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