YoutherapY Adminstrator

Blackpool Teaching Hospitals NHS Foundation Trust; Lancashire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is inviting applications for an Administrator to join the YoutherapY Team, supporting young people aged 11-25 with psychological and emotional difficulties.

You will manage diaries, handle calls and enquiries, coordinate referrals from clients, families and professionals, and work with clinical and non-clinical colleagues to deliver a coordinated service. Some out-of-hours work may be required.

Qualifications

• Excellent interpersonal skills and ability to maintain confidentiality.
• Ability to manage and prioritise own workload without direct supervision.
• Experience handling enquiries from clients, families and professionals.
• Diary management and telephone/enquiries handling.

Responsibilities

• Provide administration support to the YoutherapY Team.
• Manage diary and respond to telephone calls/enquiries.
• Handle enquiries/referrals from clients, families and professionals.
• Collaborate with clinical and non-clinical colleagues and external agencies.
• Occasionally work out of core hours and undertake other duties as required.

Skills

Excellent interpersonal skills

Diary management

Confidentiality awareness

Ability to work independently

Job description

The YoutherapY team (part of Options4cyp) is continuing to expand, and we now have an exciting opportunity for an Administrator to become part our team. You will be joining a well-established team with direct contact with young people aged 11-25 who have psychological and emotional difficulties. Playing a key role in providing a range of administration support to the YoutherapY Team.

An essential part of this role is the ability to manage and prioritise your own workload without direct supervision, including diary management, dealing with telephone calls/enquiries. In addition, dealing with enquires/referrals from clients, families, carers and other professionals. Excellent interpersonal skills are essential for the role, as is an ability to maintain confidentiality.

The post holder must always communicate effectively and work collaboratively with both clinical, non-clinical colleagues and external agencies to ensure the delivery of a professional and co-ordinated service.

The post holder will occasionally be expected to undertake work out of core hours and to fulfil any other duties that may be required.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

For further details / informal visits contact: Name: Odette Crompton Job title: Team Leader Email address: [e-mail] Telephone number: 08001217762

Informal enquiries are welcome, please phone [phone]