Administration Officer –Options 4 CYP/ Single Point of Access

Blackpool Teaching Hospitals NHS Foundation Trust

Lancashire

On-site

GBP 26,000 - 27,000

Part time

4 days ago

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Disability Confident employer

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is advertising an Administration Officer role within the Options 4 CYP Single Point of Access team in Blackpool. You will provide a full referrals and administrative service, handling high volumes of referrals and inputting data into NHS electronic patient information systems.

You will work closely with clinicians, young people and families, manage triage-related tasks, and maintain accurate spreadsheets and records to support timely service

Qualifications

Responsibilities

Provide referrals and administrative service for the Options 4CYP SPoA, including managing a referral system.
Input Client/Patient data into ERS and EMIS web electronic patient information systems.
Liaise with Clinicians, Young People and Families to ensure timely service delivery within agreed timescales.
Enter CAMHS referrals, new appointments and all contacts onto EMIS web, then transpose relevant information onto spreadsheets.
Attend daily Triage meetings and document decisions and carry out direct instructions from clinicians.
Handle general telephone enquiries and provide information relating to referrals into SPoA.
Arrange initial assessment appointments and generate appointment letters as instructed by Clinical Team Leader.
Support system wide working across the Lancashire & South Cumbria regions.

Job description

Administration Officer –Options 4 CYP/ Single Point of Access

Company: Blackpool Teaching Hospitals NHS Foundation Trust

A Vacancy at Blackpool Teaching Hospitals NHS Foundation Trust.

The post holder will work collectively with Options 4CYP SPoA team of Administration and Clinical staff to provide a full referrals and administrative service for the Options 4CYP SPoA including managing a referral system, handling and accurately inputting Client/Patient data/information into electronic patient information systems. Working closely with Clinician’s across Options4CYP services and other agencies to provide an effective, efficient seamless service to Young People and their families referred to the Options 4CYP/ Single Point of Access. The post holder will undertake additional tasks involving data quality issues and data/performance monitoring

This role involves dealing with challenging phone calls and correspondence which at times can be personally distressing.

To provide a comprehensive administrative and information service to the Single Point of Access receiving and managing a high volume of referrals effectively in line with SPoA procedures taking personal responsibility for all confidential issues.

To become compliant in the use of NHS electronic patient information systems ERS, EMIS web and using SPoA Pro Forma (paper referrals) to record process and prepare inbound referrals on a daily basis in readiness for triage, liaising with Clinicians, Young People and Families to ensure effective service delivery within agreed timescales.

Entering all new CAMHS referrals, new appointments and all contacts onto (EMIS web electronic patient information management system) then transposing relevant information onto the appropriate spreadsheet

Additional information

BTH is part of the Lancashire & South Cumbria NHS Collaborative, therefore all roles will be required to support system wide working across the Lancashire & South Cumbria regions.

Zero Tolerance Statement

At Blackpool Teaching Hospitals we are committed to zero-tolerance. The Trust will not tolerate any form of sexual assault, bullying, harassment and discrimination and we will all take responsibility to speak up if we see or experience it. ‘Zero tolerance’ means that every allegation of a sexual offence, bullying, harassment or discrimination will be treated seriously. The Trust has implemented policies and procedures to address any of these incidents and allegations. Every allegation will receive prompt, thorough, efficient, and independent investigation. Independent means that the investigation will be conducted from someone outside of the team, division or externally.

Values

BTH are committed to fostering a positive and inclusive work environment where every individual is respected, valued, and supported. We recognise that our greatest asset is our people, and we strive to attract and retain professionals who embody our core values. To address previous challenges and promote a culture of excellence, we are seeking individuals who align with our renewed commitment to these values:

Regularly attend daily Triage meetings assisting and documenting decisions reached and carrying out and completing direct instructions from Options4 CYP Clinicians involved in the Triage meets.

Dealing with general telephone enquiries offering advice and information relating to referrals into SPoA received from families and other referrers

Arranging initial assessment appointments, generating appointment letters as instructed by Clinical Team Leader, updating relevant spreadsheets

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.