Youth Support Adviser

CXK; Hastings; On-site; GBP 22,000 - 28,000; Full time

Job summary

CXK is seeking a Youth Support Adviser to join the Youth Employability Service in Hastings. You will be the first point of contact for young people aged 16–18 who are NEET or at risk, offering empathetic guidance and practical support.

You will engage via phone, text, email or face‑to‑face, contribute to tracking activities as part of a dedicated team, and be prepared to travel across the county to support learners.

Qualifications

• Experience working with young people aged 16–18.
• Strong customer service and communication skills.
• Willingness to travel across the county.

Responsibilities

• Be the first point of contact for YES clients.
• Support young people to engage in education, employment or training.
• Work as part of the tracking team to complete outreach.

Job description

The Youth Support Adviser (YSA) role has a central responsibility within the Youth Employability Service (YES) and is often the first point of contact into the service for young people aged 16-18 who are NEET (not in education or employment or training) or at risk of NEET. The role requires the understanding, skills, and knowledge to support young people who find engaging in education, employment or training difficult.

The post also requires the ability to successfully engage with young people through various methods, whether this be via phone calls, text messages, email or face to face. We call this 'tracking', and the YSA sits within a 'tracking team' to complete this vital work.

The YSA will often be the first point of contact for young people accessing YES and as such requires good level of customer service and communication skills. Supporting the Eastbourne office, the YSA must be also willing to travel cross county if required.