Youth Care Service Manager — Trauma-Informed Leader

New-Chapters-Support-and-Wellbeing; West of England; On-site; GBP 37,000 - 50,000; Full time

Benefits offered by this job

Competitive pay (£43,350)

TOIL and on-call payment

Wellbeing and counselling services

Wellbeing hub and Blue Light Card

Birthday gift and long service rewards

NVQ support (funding dependent)

Job summary

New Chapters Support and Wellbeing in Bristol is seeking a Registered Service Manager to lead three Ofsted-regulated young persons’ services and to guide a team of around 15 support workers, ensuring safeguarding, high-quality care and regulatory compliance.

You will report to the Nominated Individual, develop care plans, build strong relationships with families and local authorities, and contribute to continuous service improvement while being on call as part of the management rota.

Qualifications

• A relevant Level 5 qualification.
• Previous experience working within young persons’ services, supporting those who display behaviours that challenge.
• A strong understanding of safeguarding, child protection and the needs of young people with EBD, and a passion for achieving positive outcomes for young people.
• Proven ability to lead and develop a team, promoting high standards of care and practice.
• Strong communication and relationship-building skills, with the ability to work effectively with families and partner agencies.
• Strong organisational skills and attention to detail, along with strong IT skills.
• A full UK driving licence and access to your own vehicle.
• The resilience and emotional intelligence to manage challenging situations professionally and remain calm under pressure.

Responsibilities

• Lead the day-to-day running of the services, ensuring high standards of care, safety, safeguarding and compliance.
• Lead, motivate, supervise and develop your team members, fostering a positive and professional culture.
• Act as Safeguarding Lead for the young persons’ services, ensuring that safeguarding is upheld to the highest standard.
• Create a nurturing, supportive and young-person-centred environment that meets the individual needs of each young person.
• Support young people with emotional and behavioural difficulties (EBD), including managing challenging behaviours using trauma-informed approaches.
• Oversee care planning, risk assessments, placement plans and support plans to ensure effective care delivery.
• Build positive relationships with young people, families, social workers, local authorities and other professionals.
• Monitor performance, maintain accurate records and ensure compliance with regulatory and organisational requirements.
• Drive continuous improvement within the services, identifying opportunities to enhance outcomes and raise standards.
• Be on call as part of a wider management rota for services across our business.

Skills

Leadership

Safeguarding knowledge

Team development

Trauma-informed approaches

Communication skills

IT skills

Driving licence

Education

Level 5 qualification

Tools

Microsoft Office

Job description

New Chapters Support and Wellbeing in Bristol is seeking a Registered Service Manager to lead three Ofsted-regulated young persons’ services and to guide a team of around 15 support workers, ensuring safeguarding, high-quality care and regulatory compliance.

You will report to the Nominated Individual, develop care plans, build strong relationships with families and local authorities, and contribute to continuous service improvement while being on call as part of the management rota.