WorkWell Administrator

NHS Jobs; Princes Risborough; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

NHS Pension Scheme benefit from UK’s 2

25–30 days annual leave + bank hols

Employee Assistance Programme

Job summary

NHS Jobs in the United Kingdom is seeking an Administrative Support and Case Management Assistant to support the Occupational Health Advisor and WorkWell team. The role involves diary management, appointment scheduling, and preparing reports for multidisciplinary teamwork, while maintaining confidential records.

You will handle referrals, register participants on the WorkWell system and coordinate follow-ups, ensuring data quality and timely updates across the pathway.

Qualifications

• Experience in administrative or coordinator roles.
• Experience managing diaries, meetings and databases.
• Experience working with confidential information.
• Experience using electronic information systems.

Responsibilities

• Provide administrative support to the Occupational Health Advisor and WorkWell team, manage diaries, appointments, meetings and correspondence.
• Receive and process referrals, register participants on the WorkWell system, maintain accurate records and coordinate appointments and follow-ups.
• Maintain accurate records in the WorkWell CRM, produce routine activity and performance reports, support audits and service evaluations.
• Be a first point of contact for service enquiries and liaise with healthcare professionals, employers, DWP and local partners.
• Ensure compliance with information governance, GDPR and confidentiality, and support safeguarding processes.

Skills

Diary management

Administrative coordination

Data entry

Confidential information handling

Tools

WorkWell case management system

CRM / records management

Job description

Key Duties and Responsibilities

Administrative Support Provide administrative support to the Occupational Health Advisor and WorkWell team. Manage diaries, appointments, meetings and correspondence. Prepare reports, meeting papers and documentation. Organise and support MDT meetings, including agenda preparation and minute taking.

Referral and Case Management Support

Receive, process and monitor referrals from a range of referral partners. Register participants on the WorkWell case management system. Maintain accurate participant records and electronic files. Coordinate appointments, reviews and follow-up contacts. Support tracking of participant progress and outcomes throughout the WorkWell pathway.

Data and Performance

Maintain accurate records within the WorkWell CRM system. Review and maintain Data dashboard Support data collection, KPI monitoring and reporting requirements. Produce routine activity and performance reports. Contribute to audits, quality assurance and service evaluation activities.

Communication and Partnership Working

Act as a first point of contact for service enquiries. Liaise with healthcare professionals, employers, DWP, local authorities, VCSE partners and participants. Support effective communication across the multidisciplinary team and partner organisations.

Governance and Information Management

Ensure compliance with Information Governance, GDPR and confidentiality requirements. Support safeguarding processes and reporting procedures. Maintain accurate and secure records in accordance with organisational policies.

Personal Qualities

Professional, reliable and approachable. Flexible and adaptable. Committed to equality, diversity and inclusion. Able to always maintain confidentiality and professionalism. Excellent organisational and prioritisation skills. Effective verbal and written communication skills.

Essential Experience

• In an administrative or coordinator role.
• Managing diaries, meetings and databases.
• Working with confidential information.
• Using electronic information systems.

What We Offer

• A supportive and friendly working environment
• Opportunities for training and professional development
• The chance to make a real difference to patient care within the local community
• Access to a diverse and rewarding role across a range of healthcare services

Benefits

• Generous NHS Pension Scheme benefit from one of the UK's most valuable pension schemes, with an employer contribution of 23.7%, helping you build long-term financial security.
• 25 to 30 days annual leave, depending on length of service.
• Plus Bank holidays
• Employee Assistance Programme Benefits:

Employee Assistance Programme Benefits: