WorkWell Manager

Reed in Partnership Ltd; Chelmsford; Hybrid; GBP 40,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Leadership training

Development Funds

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a WorkWell Manager to lead a locality-based team delivering health, wellbeing and employment support. You will ensure high-quality, person-centred services that help participants stay in work or move into sustainable employment.

Responsibilities include overseeing team performance, supervising staff, coordinating training, and partnering with commissioners, healthcare providers and community organisations.

Qualifications

• Experience leading teams delivering health, wellbeing, employability or community services.
• Experience managing performance, quality and operational delivery.
• Coaching, supervision and performance management experience.
• Experience working with multiple stakeholders and partner organisations.
• Experience delivering complex service in regulated/commissioned environments.
• Experience using performance data to drive improvement.
• Understanding of health, disability and employment relationships.
• Two A-Levels or Level 3 Diploma required.
• GCSE English Language at grade B or equivalent.
• Fluency in community languages is desirable.

Responsibilities

• Provide leadership and support to Senior Neighbourhood Work & Health Coaches.
• Conduct supervision, performance reviews and development discussions.
• Identify training needs and coordinate learning opportunities.
• Foster collaboration, continuous improvement and shared accountability.
• Monitor service performance against KPIs and outcomes.
• Analyse data to identify trends and improvement opportunities.
• Support the team to achieve referral, engagement and employment targets.
• Ensure MDT processes are applied and escalation for complex needs.

Skills

Team leadership

Coaching

Performance management

Stakeholder management

Data analysis

Education

Two A-Levels or Level 3 Diploma

GCSE English Language grade B

Job description

We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health.

Pay Range

£40,000 to £46,000

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Do you have experience of leading, managing and developing teams to achieve contractual KPIs, quality standards and participant outcome measures?

Do you have experience of managing service performance, continuous improvement and compliance within an employment, health, wellbeing or public service environment?

Then consider the role of WorkWell Manager at Reed in Partnership!

Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.

Internal applications for this role close on 06/10/2026

This role will be covering Chelmsford, Basildon, Clacton, Colchester & Harlow.

What is the role about?

WorkWell is an integrated work and health support service helping people with disabilities and health conditions to start, stay and succeed in work. The service provides early intervention support to individuals whose health is affecting their ability to work, helping them to overcome barriers, improve wellbeing and achieve sustainable employment outcomes.

The WorkWell Manager is responsible for the leadership, performance and quality of the WorkWell service within their locality. Leading a team of Senior Neighbourhood Work & Health Coaches and Neighbourhood Work & Health Coaches, the postholder will ensure the delivery of high-quality, person-centred support that helps people with disabilities and health conditions remain in work, return to work or move into sustainable employment.

Working closely with commissioners, healthcare providers, employers, community organisations and digital delivery partners, the WorkWell Manager will ensure the service operates effectively, meets contractual requirements and contributes to improved health, wellbeing and employment outcomes for participants. The role will provide strategic leadership, operational oversight and continuous improvement support, fostering a culture of collaboration, innovation and accountability across the service.

Just some of your day-to-day responsibilities will include:

• Provide effective leadership, management and support to the Senior Neighbourhood Work & Health Coache and Neighbourhood Work & Health Coaches.
• Conduct regular supervision, performance reviews and development discussions with team members.
• Identify training and development needs and coordinate appropriate learning opportunities.
• Foster a culture of collaboration, continuous improvement and shared accountability.
• Monitor service performance against contractual KPIs, quality standards and participant outcome measures.
• Analyse management information and performance data to identify trends, risks and opportunities for improvement.
• Support the team to achieve referral, engagement, progression and employment outcome targets.
• Ensure effective Multi-Disciplinary Team (MDT) processes are established and consistently applied.
• Provide oversight and escalation support for participants with complex needs.
• Promote integrated working between employment, health and community support services.
• Lead continuous improvement activities and monitor delivery of improvement plans.
• Ensure compliance with safeguarding, data protection, information governance and health and safety requirements.

What's in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

To be successful in this role, we are looking for someone with:

• Experience leading teams delivering health, wellbeing, employability, social care or community support services.
• Experience managing performance, quality and operational delivery.
• Experience leading and developing people through coaching, supervision and performance management.
• Experience working with multiple stakeholders and partner organisations.
• Experience managing complex service delivery in a regulated or commissioned environment.
• Experience using performance data and management information to drive improvement.
• Understanding of the relationship between health, disability and employment.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

Desirable Experience:

• Experience managing WorkWell, employability, health coaching, social prescribing, vocational rehabilitation or wellbeing services.
• Experience working within integrated health and employment programmes.
• Experience working alongside NHS organisations or community health providers.
• Experience managing multidisciplinary teams.
• Experience managing contract delivery against KPIs and outcomes.
• Fluency in community languages relevant to the local area.

Essential Knowledge:

• Understanding of work and health policy and practice.
• Understanding of disability, long-term health conditions and mental health.
• Knowledge of safeguarding and risk management.
• Knowledge of equality, diversity and inclusion.
• Understanding of partnership and stakeholder management.
• Understanding of quality assurance and service governance frameworks.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.