Workshop Supervisor

Lithia; Newcastle upon Tyne; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Birthday day off

Family Leave Policies

Paid day to volunteer

Long service milestones

Tailored training and career growth

Cycle to work scheme

Discounts on products/services

Referral rewards

Job summary

Lithia UK is seeking a Workshop Supervisor to work at Evans Halshaw in the Vauxhall, Shiremoor area. The role involves coordinating Service Reception and Parts teams, managing technician time, and ensuring warranty procedures are followed.

You will play a key part in delivering outstanding customer experiences and driving workshop efficiency. Offering a competitive package including pension, life assurance, 23 days holiday plus bank holidays, and exclusive company discounts, Lithia UK supports

Qualifications

• Experience in a service department within the motor industry.
• Understanding of OEM warranty procedures would be beneficial.
• Ability to identify and address training needs for technicians.

Responsibilities

• Account for and manage Technicians' time on jobs.
• Ensure Job Card write up complies with OEM Warranty Procedures.
• Allocate jobs to the most suitably skilled technicians to improve productivity.
• Identify Technician Training Needs.

Skills

Time management

Work order/Job card compliance

Productivity improvement

Training needs analysis

Health and safety

Planning and organisation

Negotiation and influence

Customer service focus

Job description

Workshop Supervisor

Evans Halshaw

Vauxhall, Shiremoor

£36,317 basic, £40,517 OTE with pension, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

We have an exciting opportunity to join our growing team as a Workshop Supervisor. In this role you are a key influencer who will work closely with both the Service Reception and Parts Teams. Become part of what is already a fantastic journey. The possibilities are endless.

What does the role of Workshop Supervisor involve?

• Accounting for and managing Technicians time when working on jobs.
• Ensuring Job Card write up compliance with regards to OEM Warranty Procedures.
• Managing and improving workshop Productivity and Efficiency by allocating the correct jobs to the correctly skilled technician
• Identifying Technician Training Needs.

What do you need to succeed as a Workshop Supervisor?

• Proven experience within a service department in the motor industry
• An excellent understanding of systems and processes operated to within this environment
• A strong knowledge of Health and Safety
• Confident with dealing with people at all levels, be able to build an immediate rapport
• Excellent planning and organisational skills
• Comfortable in negotiating and influencing situations
• Lead by example to deliver an outstanding customer experience every time

Life at Lithia;

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.