Workshop Manager – Southwater, UK

EVMLtd; Southwater; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days holiday + Bank holidays

Employee benefits portal

Cycle to Work Scheme

Job summary

EVMLtd in Southwater is seeking a Workshop Manager to oversee the day-to-day operations of its workshop. You will be responsible for managing technician workloads, ensuring quality standards for vehicle repairs, and supporting a team within a growing specialist vehicle business.

The ideal candidate will possess proven experience in workshop management, a strong technical understanding, and exceptional leadership skills. This role also involves close collaboration with various departments to maintain efficient workflow and excellent customer service.

Qualifications

• Proven experience as a Workshop Manager or similar role.
• Experience with commercial vehicles, PSV, bus, coach, HGV, or LCV.
• Strong understanding of vehicle diagnostics, maintenance, and standards.
• Capability to prioritize multiple jobs efficiently.
• Good IT skills with workshop management software.

Responsibilities

• Manage technician workload and coordinate field service schedules.
• Ensure work meets technical, safety, and quality standards.
• Monitor workshop performance based on KPIs.
• Support and develop workshop technician team.
• Communicate job status and technical issues effectively.

Skills

Workshop management

Technical understanding

Leadership skills

Vehicle repair

Strong communication

IT skills

Education

Technical qualifications (PSV licence, IRTEC, City & Guilds, NVQ)

Tools

Workshop management systems

Job description

• Hours Monday to Thursday 8am to 5pm, Friday 8am to 3pm.
• 25 days holiday + Bank holidays
• Employee benefits portal.
• Cycle to Work Scheme.

Who are EVM UK?

We are a specialist sales and aftersales agent for some of Europe’s most trusted minibus and midi coach brands, including Altas ,Ferqui ,Carbus/Indcar ,BusConcept ,Tremonia ,Erenerand AOS. With deep engineering knowledge, a future-focused mindset, and an unrivalled approach to service, we help public and private sector operators unlock the full potential of their fleets.

Our aftersales promise is simple: dependable support, expert guidance, and end-to-end peace of mind. Now, we’re building a parts operation that matches that ambition.

The Role

As Workshop Manager, you will be responsible for the day-to-day control, performance and quality output of the EVM UK workshop. This includes managing technician workload, vehicle preparation, PDI, warranty repairs, retail repairs, internal rework, quality control and workshop compliance.

This is a hands‑on operational management role requiring strong technical understanding, workshop discipline and the ability to keep vehicles moving through the business efficiently and to the correct standard.

The successful candidate will work closely with Aftersales, Parts, Warranty, Engineering and Senior Management to ensure workshop activity supports customer commitments, vehicle delivery targets and EVM’s wider quality standards.

As the Workshop Manager, your job role will include but not be limited to the following.

• Manage the daily and weekly workshop resource planning, technician workload and job priorities.
• Schedule and coordinate Field Service Technicians, ensuring field work is planned, prioritised and aligned with customer and operational requirements.
• Control the flow of vehicles through PDI, preparation, warranty, retail, internal and remedial work.
• Ensure work is completed to the correct technical, safety and quality standard.
• Maintain strong quality control over vehicle preparation, repair completion and final inspection.
• Monitor technician productivity, job progress and workshop output.
• Ensure job cards, labour records, parts usage, repair notes and inspection records are completed accurately.
• Work closely with Parts to ensure required components are available and delays are escalated early.
• Support warranty recovery by ensuring repair evidence, photographs, diagnostic reports and technical information are captured correctly.
• Reduce repeat defects, internal rework, avoidable delays and vehicle downtime.
• Lead, support and develop the workshop technician team.
• Maintain high standards of workshop housekeeping, health and safety and safe working practice.
• Communicate clearly with Aftersales, Warranty, Parts, Engineering and Senior Management on job status, delays and technical concerns.
• Ensure all work is carried out in line with company procedures, manufacturer guidance and compliance requirements

Performance will be measured against agreed KPIs including workshop productivity, job completion, PDI quality, repeat defects, rework levels, job card accuracy, warranty evidence quality, vehicle downtime and health and safety compliance.

Knowledge & Experience

• Proven experience in a Workshop Manager, Workshop Controller, Service Manager, Senior Technician or Technical Supervisor role.
• Experience within Mercedes-Benz commercial vehicles, PSV, bus, coach, HGV, LCV or specialist vehicle environments would be highly beneficial.
• Strong understanding of vehicle repair, diagnostics, PDI, maintenance and roadworthiness standards.
• Ability to manage multiple live jobs, set priorities and keep work moving efficiently.
• Strong leadership skills with the ability to manage, support and challenge technicians.
• Good understanding of job cards, labour recording, parts usage, warranty evidence and repaid documentation.
• Strong communication skills and the ability to work across Workshop, Aftersales, Parts, Warranty, Engineering and Management teams.
• Good IT skills and confidence using workshop, service or dealer management systems.
• Full UK driving licence.
• PSV licence, IRTEC, City & Guilds, NVQ or equivalent technical qualifications would be beneficial but are not essential.

This position offers an exciting opportunity for a capable and experienced workshop professional to take ownership of a key operational area within a growing specialist vehicle business. We are looking for an exceptional individual who can bring structure, accountability, technical discipline and high standards to our workshop operation.

The role may require occasional UK and international travel for training, supplier visits, customer support or operational requirement.