Workshop Manager – Lead Service Excellence & Growth

Group 1 Automotive; Oxford; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts & servicing offers

Pension scheme

Family-friendly policies

Cycle-to-work

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training and development

Life assurance

Flexible working

Job summary

Group 1 Automotive's Mercedes-Benz Oxford site is seeking a Workshop Manager to lead the day-to-day running of the workshop and drive excellent service for customers.

You will manage service and repair technicians, hit daily targets, and support the service managers in delivering top-tier customer experiences across a busy urban dealership. You'll bring strong industry knowledge and a passion for quality in a main dealer environment.

Qualifications

• Full UK driving licence required.
• Experience in a main dealer environment is essential.
• Strong communication and organisational skills with a focus on excellent customer service.

Responsibilities

• Oversee the day-to-day running of the workshop.
• Ensure service and repair technicians meet daily targets.
• Support the service managers to deliver exceptional customer service.

Skills

UK driving licence

Motor industry experience

Independent & team player

Timescale driven

Attention to detail

Main dealer experience

Industry knowledge

Under pressure

Job description

Group 1 Automotive's Mercedes-Benz Oxford site is seeking a Workshop Manager to lead the day-to-day running of the workshop and drive excellent service for customers.

You will manage service and repair technicians, hit daily targets, and support the service managers in delivering top-tier customer experiences across a busy urban dealership. You'll bring strong industry knowledge and a passion for quality in a main dealer environment.