Workshop Controller

RH GROUP LIMITED(THE); Northampton; On-site; GBP 29,000 - 41,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Death in Service Policy

Enhanced Maternity Pay

Enhanced Paternity Pay

Holiday Sell Back

Annual Tooling Scheme: £1,500/year

Company pension schemes

Well-being programme with discounts

Job summary

RH Commercial Vehicles, Northampton site, is recruiting a Workshop Controller to lead a busy HGV workshop and drive performance. You will manage a team of technicians, coordinate workloads, and ensure high-quality service while maintaining safety and efficiency.

The ideal candidate will have City and Guilds / NVQ Level 3 in Heavy Vehicle Repair, proven supervisory experience, and strong leadership and communication skills. Renault and Isuzu experience plus My Check familiarity are a plus.

Qualifications

• City and Guilds / NVQ Level 3 or equivalent in Heavy Vehicle Repair and Maintenance.
• Proven experience as an HGV Technician with dealership experience.
• Proven supervisory or Workshop Controller experience.
• Excellent leadership and communication skills.
• Up-to-date knowledge of HGV maintenance, diagnostics, and safety regulations.
• Experience with Renault Trucks and Isuzu Trucks; My Check familiarity.

Responsibilities

• Lead a team of HGV technicians and allocate workloads.
• Oversee daily workshop operations and safety standards.
• Ensure repairs meet manufacturer and safety standards.
• Provide customers with progress updates and coordinate with service reception.
• Perform maintenance, fault diagnosis, and MOT preparation to high standards.
• Monitor technician productivity and manage tools, stock, and parts ordering.
• Maintain up-to-date product knowledge and training.

Skills

Leadership

Communication

Organisational skills

Team motivation

Education

City and Guilds / NVQ Level 3 (Heavy Vehicle Repair)

Tools

My Check

Workshop management systems

IT skills

Job description

HGV Workshop Controller – Lead with Vision, Inspire Success, and Drive Outstanding Performance

• Location: Northampton
• Salary: From £25.39 an hour competitive salary + overtime, shift allowance, and bonus opportunities
• Hours: Full time/ Permanent. Minimum 45 hours a week

Are you an experienced HGV Technician, Supervisor or leader looking to take your career to the next level?

We are seeking a proactive and motivated Workshop Controller to join our dynamic team at RH Commercial Vehicles. This is an exciting opportunity for a skilled individual to lead our busy workshop, ensuring efficiency, high-quality service, and a positive team environment.

• Leadership Opportunity: Take charge and lead a talented team of technicians and boost your career experience.
• 25 Days Holiday + Bank Holidays. We’re all about ensuring our team achieves the best work-life balance. It boosts mental health and increases motivation.
• Death in Service Policy. Should the worst happen, your loved ones will receive a lump sum to cover any significant costs during a difficult time.
• Enhanced Maternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced maternity pay so you can focus on your time with your family.
• Enhanced Paternity Pay. Welcoming a child into the family is an important milestone. Therefore, we offer enhanced paternity pay so you can focus on your time with your family.
• Holiday Sell Back: Not going to use all your time off? We offer a holiday sell-back scheme so if you don’t use it, you won’t lose out on the pay.
• Annual Tooling Scheme: Tools aren’t cheap! That’s why every tech receives £1,500 a year in vouchers for the essential tools they need to perform.
• Competitive Pay: Enjoy a great salary with overtime opportunities
• Career Progression: Unlock new opportunities with leadership training and professional development.
• Boost your health: Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
• Extra Benefits! Enjoy designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
• AND MORE

As a Workshop Controller, you will have the following key responsibilities…

Leadership & Coordination

• Lead a team of HGV Technicians, allocating workloads and ensuring deadlines are met
• Enhance team performance

Workshop Management

• Oversee daily operations, ensuring compliance with safety and housekeeping standards.

Quality Assurance

• Ensure all repairs exceed manufacturer and VOSA standards
• Conduct quality control checks and address issues promptly to minimise downtime.

Communications & Customer Service

• Collaborate with technicians and Service Reception to confirm job specs and timelines.
• Provide customers with progress updates and resolve issues effectively.

Technical Expertise

• Perform maintenance, repairs, fault diagnosis, and MOT preparations to high standards.

Performance & Stock Management

• Monitor technician productivity and approve My Check inspections.
• Manage tools, inventory, and parts ordering.

Training & Development

• Maintain up-to-date product knowledge and attend training as needed.

Monday – Friday: 08:00 – 17:30

• City and Guilds / NVQ Level 3 or equivalent, in Heavy Vehicle Repair and Maintenance.
• Proven experience as an HGV Technician with a solid understanding of HGV Mechanics and dealership experience.
• Proven experience in a supervisory or Workshop Controller role
• Excellent leadership and communication skills with the ability to motivate a team
• Strong organisational skills and the ability to thrive under pressure in a fast-paced environment
• Up to date knowledge of HGV maintenance, diagnostics, and safety regulations
• Proficiency with workshop management systems and basic IT skills
• Previous experience with Renault Trucks and Isuzu Truck product
• Experience using My Check
• An HGV License (not essential)

With 40 years of expertise in the commercial vehicle industry, we’re the go-to people for all things trucks and vans. As an official Renault Trucks and Isuzu Trucks dealer, we operate from six sites across the East Midlands, delivering top-tier service to our customers every day.

At the heart of our business is our energetic, professional workshop team, and we’re looking for a talented individual ready to accelerate their career to join our Northampton site. Here you’ll support a professional crew that keeps the UK’s trucks rolling.