Workshop Manager

Alfs Motorcycles; Worthing; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

Free on-site parking for motorcycles

20 days holiday + Bank Holidays

Job summary

Alf’s Motorcycles in Worthing, West Sussex, seeks a capable workshop leader to manage a busy service department. You will lead from the front desk, allocate job cards, oversee servicing, repairs and maintenance, and ensure accurate labour and parts costings while keeping customers updated by phone, email and in person.

The role requires strong teams leadership, excellent problem-solving, solid computing skills, and a full UK driving licence.

Qualifications

• Experience leading a workshop team and managing technicians.
• Strong administration and computing skills.
• Full UK driving licence is essential.

Responsibilities

• Allocate job cards according to technician skills and timeframes.
• Oversee servicing, repairs, maintenance and preparation operations.
• Advise on tyres and parts, update work progress and liaise with customers for handovers.
• Maintain clear communication with customers via in-person contact, phone and email.
• Use DMS and Catalyst systems for daily processes and KPI tracking.
• Collaborate with parts, accounting and other departments for planning and performance.
• Review and improve workshop systems and processes to raise efficiency.
• Process warranty and insurance claims and monitor KPI targets.

Skills

Workshop leadership

People management

Computing skills

Problem solving

Full UK driving licence

Tools

DMS

Catalyst systems

Job description

• This role will suit someone with strong workshop leadership experience who is equally comfortable managing people, sound computing skills, solving technical problems and getting involved when needed. Clean and full UK motorcycle driving licence must be held.

A fast-paced position where you will lead from the front desk, meet & greet, receive motorcycles for the working day, process labour and parts costings to jobs, contacting customer for collections, receiving payment and hand overs.Effective management of the team of technicians and ensure the workplace runs in a timely, professional, reliable, presentable and compliant with safety standards.

• Allocating job cards according to technician skill levels and allotted time frame
• Oversee servicing, repairs, maintenance and preparation operations
• Providing advice and ordering tyres, updating work progress, and resolving escalated technical complaints.
• Clear communication with customers both in person and a via very busy phone system and email.
• Utilising databases, DMS, Catalyst systems for daily processes and KPI’s.
• Working closely with the internal departments for parts, handovers and accounting for planning and performance achievement.
• Constantly review and improve workshop systems, processes and operational efficiency
• Handle warranty claims and workshop documentation, insurance claim processing and claiming, constantly reviewing performance and achievement levels for Kawasaki KPI’s
• Competitive salary according to experience
• Permanent, full-time position based in Worthing, West Sussex
• Opportunity to work on all makes of motorcycles marques
• Company pension scheme
• Free on-site parking for motorcycles
• Supportive, energetic and passionate working environment
• 20 days holiday + Bank Holidays per annum/pro-rata

Reasons to work with Join Alf’s Motorcycles?

For over 35 years, we have lived and breathed everything motorcycle related and our passion drives us forward every day. Working together as a team, supporting each other and try to exceed in everything we do to provide complete satisfaction all round.