Workshop Manager: Lead Motorcycle Technicians & Ops

Alfs Motorcycles; Worthing; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension

Free on-site parking for motorcycles

20 days holiday + Bank Holidays

Job summary

Alf’s Motorcycles in Worthing, West Sussex, seeks a capable workshop leader to manage a busy service department. You will lead from the front desk, allocate job cards, oversee servicing, repairs and maintenance, and ensure accurate labour and parts costings while keeping customers updated by phone, email and in person.

The role requires strong teams leadership, excellent problem-solving, solid computing skills, and a full UK driving licence.

Qualifications

• Experience leading a workshop team and managing technicians.
• Strong administration and computing skills.
• Full UK driving licence is essential.

Responsibilities

• Allocate job cards according to technician skills and timeframes.
• Oversee servicing, repairs, maintenance and preparation operations.
• Advise on tyres and parts, update work progress and liaise with customers for handovers.
• Maintain clear communication with customers via in-person contact, phone and email.
• Use DMS and Catalyst systems for daily processes and KPI tracking.
• Collaborate with parts, accounting and other departments for planning and performance.
• Review and improve workshop systems and processes to raise efficiency.
• Process warranty and insurance claims and monitor KPI targets.

Skills

Workshop leadership

People management

Computing skills

Problem solving

Full UK driving licence

Tools

DMS

Catalyst systems

Job description

Alf’s Motorcycles in Worthing, West Sussex, seeks a capable workshop leader to manage a busy service department. You will lead from the front desk, allocate job cards, oversee servicing, repairs and maintenance, and ensure accurate labour and parts costings while keeping customers updated by phone, email and in person.

The role requires strong teams leadership, excellent problem-solving, solid computing skills, and a full UK driving licence.