Workshop Manager

Listers Group Ltd; Royal Leamington Spa; On-site; GBP 45,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits discounts

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Group is seeking a Workshop Manager for our Volkswagen Dealership in Stratford-upon-Avon. You will manage a busy workshop spanning VW Passenger Cars, Commercial Vehicles, and a large internal retail and fleet operation.

The role includes coordinating with a Battery Competency Centre and overseeing back-of-house processes. You will drive performance, safety, and quality across teams, with responsibilities from technician reviews to audit preparation, while partnering with Aftersales

Qualifications

• Experience in a dealership environment preferred.
• Ability to manage a busy workshop and lead a team of Technicians.
• Customer-focused with emphasis on safety and process adherence.

Responsibilities

• Oversee workshop workflow and loading to brand standards.
• Lead and develop technicians, ensuring efficient throughput.
• Support service department with complex jobs and customer approvals.
• Maintain quality control, safety, and calibration processes.
• Prepare for Annual Franchise Audit and manage supplier relations.

Job description

Workshop Manager

Job Introduction

An excellent opportunity has arisen for a Workshop Manager to join our Volkswagen Dealership in Stratford-upon-Avon. Hours of work are 08:00 - 17:00, Monday to Fridays and one in 3 Saturdays 8:00 - 12:30. Basic Salary up to £45,000 with OTE up to £48,000 plus benefits. The Workshop Manager will focus on managing a busy workshop, including Volkswagen Passenger Cars, Commercial Vehicles, and a large internal retail and fleet operation. This role also involves liaising with a second workshop including a Battery Competency Centre. Responsibility for all aspects of back of house work including, but not limited to, overseeing equipment calibrations, health and safety, technician reviews, workshop meetings, and Annual Franchise Audit preparation.

What we’re looking for:

• This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.
• Unlimited confidence, resilience, drive, energy and talent are key in this role.
• A well-presented individual with a desire, character and attitude to succeed to work alongside the Aftersales Manager, Assistant Service Manager and Parts Manager to drive the Aftersales Department forward.

Description

• Managing the workflow of all jobs to brand standard with effective workshop loading.
• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
• Provide focused assistance to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process and Technician reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
• Manage the performance of the workshop to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
• Support the department team as required and ensure that all work is completed on time.
• Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)
• Ensure workshop equipment, calibrations and consumable stock checks are conducted when required.
• Manage an effective quality control process to drive customer trust and satisfaction.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be.