Workshop Leader: Drive Efficiency & Customer Excellence

Orion Electrotech; Hemington; On-site; GBP 45,000 - 60,000; Full time

Job summary

Orion Electrotech is seeking an experienced Workshop Manager to lead a busy workshop in Hemington, UK. You will ensure efficient planning, scheduling, and delivery of work, while maintaining safety, quality, and profitability. You will collaborate with service, sales, and parts teams to exceed customer expectations and drive continuous improvement.

The role requires hands-on leadership, strong organisational skills, and a focus on operational excellence in a specialist vehicle environment.

Qualifications

• Proven experience in a Workshop Manager or similar leadership role.
• Strong planning, scheduling and organisational abilities.
• Background in specialist vehicles, automotive or service environments.
• Excellent people management and stakeholder skills.
• Sound understanding of health and safety requirements.

Responsibilities

• Lead and manage the workshop operation, ensuring efficient utilisation of labour and resources.
• Plan, prioritise and allocate work across workshop engineers and support teams.
• Maintain regular communication with customers to understand requirements and provide updates on progress.
• Work closely with technicians to ensure jobs are completed within agreed timescales and quality standards.
• Support the development and implementation of workshop processes and procedures to improve efficiency and service delivery.
• Monitor workshop performance, productivity, and profitability.
• Control costs and ensure labour hours are accurately recorded and allocated.
• Prepare information to support quotations, project planning, costings, and job reviews.
• Build strong relationships with the parts department to maximise parts availability and minimise downtime.
• Coordinate collections, deliveries, transportation, and logistical support where required.
• Manage warranty returns, inventory controls, and parts accuracy processes.
• Drive operational improvements and identify opportunities to enhance workshop performance.
• Ensure compliance with health and safety policies and maintain a safe, organised, and professional working environment.
• Collaborate with service, sales, stores, administration, and management teams to achieve business objectives.

Skills

Workshop management

People management

Planning & scheduling

Cost management

ERP/Service management systems

Tools

ERP systems

Job description

Orion Electrotech is seeking an experienced Workshop Manager to lead a busy workshop in Hemington, UK. You will ensure efficient planning, scheduling, and delivery of work, while maintaining safety, quality, and profitability. You will collaborate with service, sales, and parts teams to exceed customer expectations and drive continuous improvement.

The role requires hands-on leadership, strong organisational skills, and a focus on operational excellence in a specialist vehicle environment.