Workshop Controller

JCT600 Ltd; Doncaster; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive package + bonus

34 days annual leave incl. bank hols

Family support: enhanced maternity/pat

Pension and life assurance

Brand partner training and leadership

Colleague discounts and cycle-to-work

Job summary

JCT600 Ltd in Doncaster is seeking a Workshop Controller to lead our Volkswagen/Skoda service team. You will drive performance, coach staff, and ensure the highest customer service standards in a busy main-dealer environment.

We offer a competitive package with bonus, generous annual leave, and ongoing training to support your career progression within the JCT600 group.

Qualifications

• Previous experience in a main-dealer workshop or as a Workshop Controller/Assistant Manager.
• NVQ Level 3 in Motor Vehicle Maintenance and Repair would be advantageous but not essential.
• Full UK driving licence (no excessive penalties).
• Strong diagnostic and problem-solving abilities.
• Excellent communication to explain technical issues clearly.
• Customer-first attitude.

Responsibilities

• Utilising workshop resources to hit budgeted financial and operational targets while maintaining high customer experience.
• Ensuring effective communication between Workshop and Front of House to deliver top service.
• Leading, coaching and developing the Workshop team with regular reviews and meetings.
• Overseeing resource management to maximise productivity, efficiency and utilisation.
• Driving and maintaining a culture of high performance and excellence.

Skills

Main-dealer workshop experience

Strong diagnostic abilities

Excellent communication

Customer-first attitude

Team leadership

Education

NVQ Level 3 in Motor Vehicle Maintenance and Repair

Job description

Salary: Competitive plus bonus
We're looking for a results-driven Workshop Controller to lead our high-performing team at our Volkswagen / Skoda Doncaster dealership. If you’re ready to boost your aftersales career with ongoing training, career progression, and a culture of excellence, this is your chance!

Workshop Controller – Volkswagen / Skoda Doncaster

As a Workshop Controller Your Day-to-day Will Include

• Utilising the resources in the workshop to achieve budgeted financial and operational objectives without compromising the quality of the work produced, ensuring at all times the highest level of customer experience.


• Ensuring effective communication between the Workshop and Front of House team to deliver the highest level of service to our customers.


• Leading, coaching and developing the Workshop team to elevate their performance and behaviours whilst delivering results, holding regular reviews and team meetings.


• Ensuring appropriate resource management, overseeing the workflow through the workshop to achieve the highest levels of productivity, efficiency and utilisation.


• Driving and maintaining a team culture of high performance and excellence!

What We’re Looking For

• Previous experience working within in a main-dealer workshop, current Workshop Controller or Assistant Manager. An NVQ Level 3 in Motor Vehicle Maintenance and Repair would be advantageous but not essential.


• Full UK driving licence (free from excessive penalties)


• Strong diagnostic and problem-solving abilities.


• Excellent communication to explain technical issues clearly.


• Customer-first attitude.

What we offer:

• Comprehensive package + bonus


• Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)


• Family support:Enhanced paid maternity and paternity leave


• Wellbeing & protection:Life assurance, pension, enhanced sickness cover


• Training & development:From foundation to advanced levels through brand partner training and best-in-class leadership development.


• Colleague car purchase scheme & servicing discounts


• Cycle-to-work and discounted gym schemes


• Referral scheme up to £1,000

Benefits

Read more about ourEmployee Benefits - JCT600

Why join JCT600 as a Workshop Controller?

• We’ve spent over 80 years building a business that values its people and their careers


• We pride ourselves on being rated highly by colleagues for engagement and inclusivity


• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.