Workshop Controller/Service Advisor

ACS Recruitment Consultancy; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading motor trade dealership in Guildford is seeking an experienced Workshop Controller/Service Advisor. You will manage customer interactions, advise on technical issues, and ensure a smooth service process. This full-time role offers a competitive salary of GBP35k plus bonuses, with a focus on customer satisfaction and loyalty.

Qualifications

• Proven experience as a Service Advisor (2 years +).
• Well presented with excellent interpersonal skills.
• Ability to build rapport with customers.

Responsibilities

• Advising on technical queries and booking vehicles.
• Dealing with customers professionally and courteously.
• Cross selling repairs and finalising invoices.

Skills

Interpersonal skills

Organisational skills

Communication skills

Job description

Workshop Controller/Service Advisor

GBP35k basic + Bonus

Guildford

Permanent/Full Time

Working Hours: Monday to Friday (8am 6pm) / 1 in 3 Saturdays (8.30am 12.30pm)

Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Workshop Controller/Service Advisor to join their busy team. If you are interested in finding out more please contact us today!

Duties & Responsibilities:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor (2 years +)
• Well presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.