Workshop Controller/Service Advisor

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Guildford; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading automotive recruitment consultancy is seeking an experienced Workshop Controller/Service Advisor for a permanent role in Guildford. The ideal candidate will have over two years of experience in a busy dealership environment, excellent communication skills, and the ability to foster customer relationships. This role offers a competitive salary of £35k plus bonuses, with working hours from Monday to Friday and one Saturday every three weeks.

Qualifications

• Proven experience as a Service Advisor (2 years +).
• Well presented with excellent interpersonal skills.
• Ability to build rapport with customers.

Responsibilities

• Advising on technical queries and customer issues.
• Booking vehicles into the service department.
• Finalising invoices upon completion of work.

Skills

Interpersonal skills

Organisational skills

Communication skills

Job description

Workshop Controller/Service Advisor

£35k basic + Bonus

Guildford

Permanent/Full Time

Working Hours: Monday to Friday (8am – 6pm) / 1 in 3 Saturdays (8.30am – 12.30pm)

Our client, a franchised Motor Trade main dealer group in the Guildford area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more – please contact us today!

Duties & Responsibilities:

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skill:

• Proven experience working in a busy and demanding dealership, as a Service Advisor (2 years +)
• Well presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.