Workshop Controller: Lead Technicians & Service Excellence

Greenhouse Software, Inc.; Stockport; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Generous annual leave

Family leave

Techscheme

Eyecare

Smart Health

Dental insurance

Critical illness cover

Zusammenfassung

Stockport Kia is seeking an experienced Workshop Controller to oversee the day-to-day operations of the workshop and drive high standards of service. You will supervise technicians and apprentices, prioritise the daily workload, and ensure timely service and repair delivery with a focus on customer satisfaction.

You will report to the Aftersales Manager and have opportunities for brand-specific training within a world-renowned automotive group, while safeguarding quality and profitability across

Qualifikationen

• Experience supervising workshop technicians and apprentices.
• Ability to prioritise workload and meet targets.
• Knowledge of DVSA, OEM policy and safety standards.

Aufgaben

• Ensuring working practices comply with company, DVSA, health and safety and OEM policy.
• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
• Maintain relationships with the vehicle manufacturer and support Technicians during repairs.
• Liaising with colleagues to ensure a top quality service for customers.
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
• Assisting with technical challenges by going above and beyond to support the team and writing technical reports.

Kenntnisse

Team leadership

Workload prioritisation

Technical reporting

Customer service

Liaison with OEM

Jobbeschreibung

Stockport Kia is seeking an experienced Workshop Controller to oversee the day-to-day operations of the workshop and drive high standards of service. You will supervise technicians and apprentices, prioritise the daily workload, and ensure timely service and repair delivery with a focus on customer satisfaction.

You will report to the Aftersales Manager and have opportunities for brand-specific training within a world-renowned automotive group, while safeguarding quality and profitability across