Workshop Controller: Lead Tech Team & Service Excellence

Silcom Recruitment; Oxford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Company benefits

Job summary

Silcom Recruitment is assisting an exciting business based in North Oxford to recruit an experienced Workshop Controller on a permanent basis. Reporting to the Service Manager, you will supervise a team of service technicians, review daily workload and drive performance.

You will maintain high customer satisfaction through quality checks, resolve issues, and provide technicians with the information they need.

Qualifications

• Experience leading teams in a technical workshop environment.
• Strong organisational skills with diary and schedule management.
• Ability to maintain high standards of customer service and issue resolution.

Responsibilities

• Supervising and motivating a team of Service Technicians.
• Reviewing daily workload to drive performance.
• Maintaining high levels of customer satisfaction with quality checks and information provision.
• Supervising daily time keeping and authorised absence to ensure attendance.
• Liaising with vehicle manufacturers to provide technical information during repairs.
• Ensuring health & safety compliance and high workshop housekeeping standards.

Skills

Team supervision

Organised

Diary & schedule management

Motivation & leadership

Technical background

Job description

Silcom Recruitment is assisting an exciting business based in North Oxford to recruit an experienced Workshop Controller on a permanent basis. Reporting to the Service Manager, you will supervise a team of service technicians, review daily workload and drive performance.

You will maintain high customer satisfaction through quality checks, resolve issues, and provide technicians with the information they need.