Workshop Controller - North Oxford

Silcom Recruitment Limited; Oxford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Company benefits

Job summary

Silcom Recruitment is assisting an exciting business based in North Oxford to recruit an experienced Workshop Controller on a permanent basis. Reporting to the Service Manager, you will supervise a team of service technicians, review daily workload and drive performance.

You will maintain high customer satisfaction through quality checks, resolve issues, and provide technicians with the information they need.

Qualifications

• Experience leading teams in a technical workshop environment.
• Strong organisational skills with diary and schedule management.
• Ability to maintain high standards of customer service and issue resolution.

Responsibilities

• Supervising and motivating a team of Service Technicians.
• Reviewing daily workload to drive performance.
• Maintaining high levels of customer satisfaction with quality checks and information provision.
• Supervising daily time keeping and authorised absence to ensure attendance.
• Liaising with vehicle manufacturers to provide technical information during repairs.
• Ensuring health & safety compliance and high workshop housekeeping standards.

Skills

Team supervision

Organised

Diary & schedule management

Motivation & leadership

Technical background

Job description

The Role:

We are recruiting on the behalf of an exciting business based in North Oxford, seeking to add an experienced Workshop Controller to their team on a permanent basis. Reporting to the Service Manager you will be responsible for the following:

Responsibilities:

Supervising and motivating our team of Service Technicians and proactively reviewing daily workload to seek opportunities that will help drive performance.

Maintaining high levels of customer satisfaction by implementing quality checks, resolving any issues, and re‑assuring customers by providing all necessary information and advice.

Supervises the daily time keeping of technicians and manages authorised absence to ensure a consistent level of attendance.

Maintaining relationships with vehicle manufacturer and providing technical information for Technicians during repair operations.

Complying with Health & Safety regulations and ensuring high standards of housekeeping and security are achieved and maintained within the workshop and surrounding areas.

About you:

Our client is looking for someone with a technical mentality, someone who has managed teams of staff as well as managing individuals, someone who is extremely well organised and can manage diaries and schedules on a day to day basis.

The ideal candidate will come from a technical background, and has a sound knowledge of the motor trade sector and workshop environment.

We will also consider candidates from transferable industries outside of the motor trade, looking for a career change or progression in a different line of work.

The Package:

Basic salary (experience dependant) up to £26K with a realistic OTE of £37K, plus fantastic company benefits.

Hours will be 45 hour working week and a rota basis over the weekend. flexible working hours available if needed.