Workshop Controller: Lead Service & Customer Excellence

Lithia UK; Hull and East Yorkshire; On-site; GBP 36,000 - 43,000; Full time

Benefits offered by this job

33 days holiday including bank hols

Pension & life assurance

Salary sacrifice car scheme

Birthday day off

Volunteer day

Long service anniversaries

Training & career growth

Cycle to work scheme

Staff discounts

Referral rewards

Job summary

Lithia UK is seeking a Workshop Controller for our Hull service team. You will coordinate job progress and liaise with Service Reception and Parts to ensure smooth operations and timely updates to customers.

The role requires proven motor industry service department experience, strong planning and people skills, and a solid understanding of health and safety practices. A competitive salary and a comprehensive benefits package accompany this position.

Qualifications

• Proven experience within a service department in the motor industry.
• Strong knowledge of health and safety.
• Excellent planning and organisational skills.
• Confident in negotiating and influencing others.
• Ability to lead by example to deliver outstanding customer experience.

Responsibilities

• Assist in maintaining progress information against job allocation.
• Assist and advise team members in dealing with technical and job-related problems.
• Coach the workshop apprentices as and when required.
• Ensure the customer comes first.

Skills

Service dept experience

Systems & processes

Health & safety

People skills

Planning & organisation

Negotiation

Job description

Lithia UK is seeking a Workshop Controller for our Hull service team. You will coordinate job progress and liaise with Service Reception and Parts to ensure smooth operations and timely updates to customers.

The role requires proven motor industry service department experience, strong planning and people skills, and a solid understanding of health and safety practices. A competitive salary and a comprehensive benefits package accompany this position.