Service Advisor

Big Group; Loose; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Cycle-to-work

Healthcare access 24/7

Life assurance

Share purchase plan

Flexible working

Training & development

Volunteer/reward program

Job summary

Group 1 Automotive in the United Kingdom is looking for a friendly Customer Service Host to warmly welcome customers, keep them informed about repairs, and promote services based on technician recommendations.

You'll build product knowledge through manufacturer training, schedule appointments, perform pre‑appointment calls, and maintain precise customer records to ensure smooth service management. We offer flexible working options and ongoing development opportunities.

Qualifications

• Excellent communication with customers and colleagues.
• Proven track record in delivering customer service.
• Ability to identify customer needs and upsell appropriately.
• Strong time management and ability to work under pressure.
• Experience in target-driven environments.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner throughout the day.
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust.
• Develop and maintain comprehensive product knowledge through manufacturer-led training.
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increase revenue.
• Schedule vehicles for appointments in the workshop efficiently and accurately.
• Conduct pre-appointment customer calls to confirm bookings, readiness, and address questions.
• Maintain precise and up-to-date customer records within our systems for service management.

Skills

Excellent communication

Customer service experience

Upselling opportunities

Time management

Target driven

UK driving licence

Job description

Benefits

• to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

What you'll do day to day

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

Helpful skills and qualifications

Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions,
customer interactions, how we interact with the local community and even how we view each other in the team.