Workshop Controller - Jaguar Land Rover

Donnelly Group; Dungannon; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

30 Days Holiday

Health cash back

Pension & Life Assurance

Private medical cover

Cycle to work

Continuous development

Job summary

Donnelly Group is seeking an experienced Workshop Controller to lead our Jaguar Land Rover workshop, driving performance, quality and customer service across a busy dealership. You will oversee the workshop, support service advisors, and ensure efficient repairs with Right First Time delivery.

The role requires Master Technician level with supervisory experience and 3–4 years in a franchised workshop, plus a full UK driving licence. Excellent benefits and development opportunities are included.

Qualifications

• Master Technician level with supervisory/managerial experience.
• 3–4 years experience in a franchised workshop.
• Full UK driving licence is essential.

Responsibilities

• Ensure vehicles complete the eVHC process and assist Service Advisors with work, costs and timings.
• Monitor repairs to ensure quality and efficiency, Right First Time.
• Identify warranty repairs and obtain authorisation as needed.
• Support Technicians with complex issues and escalate when necessary.
• Keep Advisors updated on progress and additional work identified.
• Ensure Repair Orders/Job Cards are accurate and presentable for customers and warranty claims.
• Carry out quality checks and road tests when required.
• Maintain high health, safety and environmental standards.

Skills

Leadership

Supervisory experience

Problem solving

Education

Master Technician level

Job description

Donnelly Group is hiring an experienced Workshop Controller to join our Jaguar Land Rover team. Working within a busy and successful dealership, this is an excellent opportunity to take on a key leadership role, supporting our workshop team and helping to deliver high standards of performance, quality and customer service.

About The Role

About This Role

• Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings.
• Monitor repairs to ensure all work is completed correctly, efficiently and Right First Time.
• Identify warranty repairs and obtain authorisation where required.
• Support Technicians with complex technical issues, escalating where necessary.
• Keep Service Advisors updated on repair progress and any additional work identified.
• Ensure Repair Orders/Job Cards are accurate, complete and suitable for customer explanations and warranty claims.
• Carry out quality control checks, including road tests where required.
• Maintain high standards of health, safety and environmental compliance.
• Ensure completed vehicles are prepared and ready for customer collection.

The Person

• Ideally qualified to Master Technician level with previous supervisory or workshop management experience.
• Must have at least 3 - 4 years experience, ideally within a franchised workshop.
• A full UK driving licence is essential.

Employee Benefits

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.

Donnelly Group is an equal opportunities employer.

Required Criteria

• Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
• Must have at least 3 - 4 years experience, ideally within a franchised workshop
• A full driving licence is essential

About The Company

Careers at Donnelly Group

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

• Team Ethos
• Integrity
• Passion
• Trust & Respect
• Innovation

Employee Benefits

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service
• Health Cash Back Scheme
• Employee Assistance Programme — including GP Anytime
• Enhanced Maternity & Paternity Pay
• Pension Provision & Life Assurance
• Access to Discounted Private Medical Cover
• Retail Discounts through BenefitHub
• Cycle to Work Scheme
• Kingsbridge Diamond Membership Club
• Continuous Development & Learning

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed