Workshop Controller

Allports Group; Stoke-on-Trent; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Workshop Controller to lead their After Sales Service Department. This role is pivotal in ensuring quality control, managing technicians, and delivering exceptional customer service. You'll oversee workshop operations, motivate your team, and ensure compliance with industry regulations. With a focus on performance and efficiency, you'll have the opportunity to drive the success of the workshop while enjoying a supportive work environment that values your contributions and offers growth opportunities. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

Up to 20 days holiday

Designated EAP service

Refer a friend scheme

Stakeholder Pension Scheme

Birthday and Christmas gift Vouchers

Discounts for UK hotel stays

Training and Development opportunities

Charity and Community events

Qualifications

• Experience in workshop control or as a technician in the automotive industry.
• Strong organizational skills and attention to detail.

Responsibilities

• Oversee daily workshop operations and ensure high standards of work.
• Manage and motivate technicians while allocating work effectively.
• Conduct quality audits and maintain health and safety standards.

Skills

Automotive industry experience

Organizational skills

IT proficiency

Problem-solving abilities

Communication skills

Ability to work under pressure

Job description

Stoke

Are you looking for a new opportunity? Great news! We have the perfect role for you.

Established in 1959, for over 60 years we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.

Workshop Controller Role

As our Workshop Controller, you will be integral to the continued success of our After Sales Service Department. Your responsibilities include ensuring quality control and compliance in the workshop, assigning tasks to technicians, and monitoring progress to ensure work is completed according to manufacturer guidelines and industry regulations, all while delivering exceptional customer service.

Benefits Package

• Excellent salary linked to experience
• Up to 20 days holiday (including the option to buy up to 5 days per year)
• Designated EAP service for health and financial wellbeing
• Refer a friend scheme (earn £750 per referral)
• Stakeholder Pension Scheme
• Birthday and Christmas gift Vouchers
• Discounts for UK hotel stays
• Training and Development opportunities
• Charity and Community events throughout the year

Key Responsibilities

1. Oversee daily workshop operations, ensuring high standards of work
2. Manage and motivate technicians, providing clear instructions
3. Administer technicians' clockings daily
4. Allocate work effectively to balance productivity and quality
5. Raise estimates as required
6. Plan, schedule, and supervise workflow for efficiency
7. Monitor job progress and ensure timely vehicle delivery
8. Liaise with service advisors, parts departments, and customers
9. Drive workshop performance, efficiency, and profitability
10. Utilize resources to maximize financial and operational performance
11. Provide cover for the Workshop Supervisor when needed

Administrative Duties

1. Review completed workshop job cards for accuracy
2. Manage and maintain vehicle files
3. Collect and address customer feedback and complaints
4. Maintain service records, warranties, and customer history
5. Generate reports on performance, warranty claims, and customer metrics

Team Leadership and Communication

1. Lead, coach, and develop the workshop team
2. Ensure effective communication between workshop and front-of-house teams
3. Support workshop planning and work towards KPIs
4. Promote a high-performance team culture with excellent customer service

Compliance and Quality Assurance

1. Conduct quality audits of technicians' work
2. Maintain health and safety standards
3. Update and coordinate VOR records (including Internal / Isuzu / customers)

Candidate Requirements

• Experience in the automotive industry, particularly in workshop control or as a technician
• Strong organizational skills and attention to detail
• Proficiency in IT
• Problem-solving and decision-making abilities
• Excellent communication skills, both face-to-face and via email
• Motivated and capable of motivating others
• Ability to work under pressure

If you seek a workplace that supports your growth, celebrates your contributions, and offers an environment to thrive, contact us today!